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Can't download apps from Google Play

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smartin

Event created by smartin

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Hello

I have just purchased and received a brand new ATV495max and after setting it up, when I go into Google play and find an app that I want to install, I click "install" and then all I get is the spinning circle and it eventually hangs. I tried this with many different apps and same results.

 

Any idea what could be going on? (I called support and it goes to voicemail).

 

thanks !

 


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smartin

Spoke to someone in support and I was advised that since it is a brand new unit it needs to first update the installed apps and this could take up to 1 hour so I will report back.

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