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  1. Today
  2. no mouse pointer shows on tv screen

    Mouse pointer appear after pressing mouse button on the remote of ATV495x, but I can move it around. It worked once together with navigation buttons though it was cumbersome. Please advise
  3. How can I download onto external hard drive

    How about ATV495x?
  4. Yesterday
  5. The chipset company has assured us and our engineers that they are close to finishing a patch for this that we can apply to our models. I really wish I had a clearer answer as to when other than what I am told, which is "soon". I cannot stress enough that this is a subject that is not going away for us and the longer it takes us to fix, only hurts us more. We share your frustration and will always come to a solution that has our loyal customers well-being at heart.
  6. Latest Update?

    Hi Guys, I'm sorry to inform you that this chipset will not allow a newer operating system onto it. While we had some success with 4.4 to 5.1 with some other chipsets, this one was something that could never be brought up to a higher OS. Although this chipset is almost 7 years old, we were updating it right up until Feb 2015. Thats better than almost all mobile chipset companies producing STB's and even phones.
  7. The chipset issue, is that strictly hardware or can it be corrected with software? If it is strictly hardware, what will you guys be doing to address it for people who already have the box?
  8. Hi Guys, The update that Justin mentioned earlier was something we hoped the engineers had sorted this issue on. The update obviously didnt have this. We have spent an incredible amount of time trying to solve this before realizing that this is an issue with the chipset. Once we finally figured out what was causing the problem (longer than we had hoped to take) we involved AM Logic to work on this. This is an apparent issue on this chipset line. I assure you we have not turned out backs on this issue. We know 100% that turning away in favor of new units will not give us any success. We aren't some huge company like Apple that can afford to just turn a bind eye to ongoing problems. These types of issues going unsolved do not disappear for us. There's not one single person in this company who feels differently than what I am saying. This is important! While Justin has been taking on more roles here, others have stepped in to assist him on the development of our current AOSP lineup of boxes. I just want to mention some ways that we have supported our loyal customers in hopes that it means something and shows we are not trying to do a money grab from the people who have helped us grow. ATV1200- This box was discontinued in 2013. We were addressing and releasing updates for software limitations of current firmware until Feb-2015 Android 4.4 - Within only several months after we discontinued our 1800e Model, KODI made their newest software reliant on having android 5 or higher. The chipset manufacturer did not provide the tools or the SDK to companies to create a higher android on those versions of chips. We set out and developed our own 5.1 for the 1800e, 1900ac, 380, 582 and a couple others. While it wasn't our fault and we had no way of anticipating this happening, we knew we could not go back and suggest to people who bought one of those products, that they must buy another. MMC- For the massive number of people who either didn't have the know-how to upgrade to this 5.1, and for the much larger crowd of people running android 4.4 on other brand boxes, we created a fork of KODI 17 called MyGica Media Center. This was a fairly large expense to us knowing that the majority of people using it would not be customers of ours. MMC works on android 4.4. While we ask every day from the engineers about an update on this, it is unfortunately up to the collaboration of our engineers, developers and AM Logic's engineers. We are waiting with baited breath just like everyone else. I can personally say that I am probably anticipating this update more than anyone else.
  9. Latest Update?

    I would like the know the same as well. Can someone please advise.
  10. Anybody using SPMC

    This is actually a known issue that we are in development with AM logic to resolve with our chipset. We will be releasing an update to address this soon.
  11. Hello, any chance MY Gica support or Justin could get me an answer to this?
  12. Anybody using SPMC

    I tried SPMC on my 1900pro but couldn't get the passthrough audio to work when I played .mp4's encoded with AC3.
  13. Mygica 1960

    Geniatech owns the MyGica brand. For one reason or another, they put up a listing on a couple marketplaces selling this item, even though we haven't given approval for specifications. While the product is genuine, it is likely going to have some quirks out of the gate until we finish with it.
  14. Sounds stops working or is messed uo

    Erndog, I did hear this about kodi 17.6. being the issue. Please consider installing their version from their website if 17.6 is a requirement, instead of the google play version.
  15. Mygica 1960

    Was sold by Geniatech who pretend mygica.tv is them represents in Canada. Is this genuine ? Becase what they sent it first time is not genuine at all 😐
  16. EShareServer or YouTube immersion

    Is there at least a way to suppress the Eshare notification icon from displaying? Turning off notifications for it works until the next restart, when it displays despite being set to off.
  17. Hi, Please check the link we send to you: https://www.geniatech.com/product/igrabber_pro/ If your product is the iGrabber Pro, it is no driver require and you just need to download the software(OBS software), then plug your product in will be OK. Best wishes to you~
  18. Bring back the D690

    Hi, Thanks for your feedback and we will send to techs to consider this.
  19. Linux support

    Hi, Is there any hint when it is failed to work?
  20. Sounds stops working or is messed uo

    Sweet maybe I should wait for your firmware update for doin all that
  21. Sounds stops working or is messed uo

    Sorry for the delay... I have tv plug in HDMI and audio is though optical Useing kodi 17.6 but was thinking about goin back to 17.4 cause had no issues untill I have updated to the last two updates
  22. Last week
  23. Mygica 1900 audio issues

    If you want to use the optical, please make the change in the android settings, instead of KODI.
  24. Mygica 1900 audio issues

    Hi there, tha ks for the quick response. I’ll check to see if it’s working with other apps. The optical cable works fine with everything else. I was in Kodi changing the spdif settings when it worked for a brief time. Let me check and get back to you.
  25. Way to much buffering and stuttering on kodi

    KODI is a double edged sword for us. While it provides a huge resource for all things media, it also can be modified to get pirate content. This modification is usually serviced by guys who have other full time jobs. When something change sin their life or in the case of the last 12 months of a lot of these guys getting busted, these things start to suffer and create issues with buffering. I cant stress enough that KODI is no longer a viable source for pirating. IMO I want to come home and watch something, reliably. KODI does not provide a reliable solution for free content.
  26. Root Patch For Beta Firmware?

    Hi Frankie, We released this beta file for people who required 5.1 on their 4.4 devices. We do not currently have any plans to release any updates on this beta. There are other ways to root the device without our patch on google, but they are experimental.
  27. ATV 495X

    The remote that comes with the lower cost unit does not have a full qwerty keyboard. If you are enjoying your product but want to add on a proper keyboard remote, check out our site, or amazon. Alternatively, you can also plug in a wireless or wired keyboard from a computer to help.
  28. You tube

    You tube Just updated YouTube on mygica 495 pro It doesn't allow me to text search only voice, how do I fix this
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