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  1. I would normally put this in the Downloads section, but felt the need to post it here as well I got this from our guys this morning We have been trying this here all day with 100% success so far. You can install this using an SD card or USB drive through the Upgrade app. Fixes the power back on issue everyone has been having We will send out an OTA update for this ASAP --------------------------------------------- I take offence to you saying we do not care about our customers. Our customers is our #1 Priority, as you can see from me almost having 6000 posts on my own. Leaving you guys in the dark about all of this and not keeping everyone updated would have been bad customer service, but that did not happen here. Informing our sellers to give out replacement units was not necessary for this, as this was a software issue and not a hardware issue. So the problem would just keep happening 1 unit after another until the software fix I attached to this post was released. I apologize for the delay in getting this fix, but this was our engineers #1 priority as not only was MyGica devices affected but other OEM boxes as well. I never gave an exact date, as I did not have one to give, I could only give updates whenever I received them. update_s905_ddr_crash_20170118.img
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  2. Hey Mygica we have been waiting patiently and politely for a fix and an answer. I realized that you guys don't care about your coustmer satisfaction which is really sad, I really do advice everyone out there is not to make the same mistake as I did and buy this box as there is a lot of boxes out there with reputable sellers and amazing team to keep your box updated. It was really nice testing this box as for me my family n friends will be moving forward with a new box. Enjoy everyone
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  3. It't Tuesday MyGica Support...Your reminder since this forum will not let me message you directly..
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  4. Hi, here is the exact issue. I know many people with this model, 1800 and I love it and tell everyone to buy it until now... Canada computers on Kennedy Rd in Scarborough must have got a bad batch. Returned the first one to have the same problem with the next. Even updated the first one to lollipop same problem. This problem happened right of the box. The issue has to due 100% with the usb dongle boot process after going in stand by. This box has come with three different remotes over time. Image 1, Image 2, and Image 3. Image one, is the most recent remote. Plug in the dongle and the box will never turn back on unless you unplug it. Image two, the small remote with the keyboard... Plug the dongle in and the box will turn on and display on the tv but there is a delay and the remote works wacky. Image three, with no dongle inserted, no problems at all. turns on and off like a champ. Please fix the remote issue asap, by the end of the week. I encourage people to buy this box and products from you. If there is no fix soon, I will encourage them to buy other androids. This has gone on too long. Thanks, and if you knew this was the issue, you should have explained it to all of us. Please respond. Thanks
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  5. I have had a box for over 2 years now and I can tell you this forum dose provide answers. Sometimes it takes awhile but Justin and others do come through. Friends of mine have bought your so called cheap "Chinese" boxes and that is exactly what they are. Buy them and you are on your own...no firmware upgrades and no one to talk to. Be a little patient and the fix will come through. Just my 2 cents!
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  6. For everyone having the black screen out of Standby mode from any of our Android 5.1 FW for 1800/1900 and 1900P/495P We will have a software fix for this very soon.
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  7. 6 different tvs? What a joke. The issue isn't the tv. It's the boot process related to the USB dongle for the remote. Still waiting on the 1800 fix please.
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  8. I agree with you frosty911 I have the same problem
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  9. Ksmitty, I completely agree. We chose a busy time of year to make the forum switch. I plan on going through and optimising the new format as soon as I can. Until then, I will try to make sure important posts are made more accessible.
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  10. Hay Justin, I'm unable to get the *.img file to show up using the center 3 lines button approach. Just wanted to confirm that the file does work via that method? No one has really posted that they installed it using that method and it worked. I don't mind waiting for the OTA update but I just wanted to ask. Could be just me. Was just curious. Thanks
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  11. Hi Thanks for taking the time to reply to my concerens it is really nice of you, but honestly you guys could do way better than just answering and writing a couple of paragraphs. I will tell you why I don't think you guys really care about your coustmer, first of all you have brand new boxes going out with the same issue secondly you keep giving us dates about the fix and no solution third in my opinion you guys should of took the time to come up an adroid realese that would actually work or not to update at all and finally if you do care you should issue a statement to all your sellers that if any coustmer has this issue should get a replacement. I apologize in advance if I sounded or rude or not nice
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  12. Hi Dearhel No, this actually does the opposite, it gives you root access, which I needed in my case for a remote application. I suspect your device is already rooted. I had a similar problem to you with the DSTV now app. What you need is RootCloak from the app store, worked for me. Root Cloak Plus Give that a shot.
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  13. That sounds promising. Thank you Justin.
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  14. We are fully aware of this issue. After speaking with my team over the weekend, we hope to have a software fix for it this week. It will be sent as an OTA update.
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  15. Hi i have the same issue guys black screen and my box now freezes upon loading is my box going to fry up? And why is there an update file without being tested ? Take down the update that's unfair. i have been reading for days can i down grade until you guys can actually come up an actual realese and not a virus please thank you
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  16. Your not able to scroll down further on the list of Resolution settings?
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  17. Will have to look into this and get back with you.
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  18. Yes we plan to update the firmware for this, to fix the standby power issue.
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  19. These are just becoming excuses. Everyone who is waiting for a fix just buy a cheap Chinese box for a 1/3 of the price because you do not receive any help here for there Chinese junk. I'm pissed and have every right to be as should anyone else here who is waiting for answers for questions asked. Why have a forum and not man it for days on end and then come back and say(I meaning you) where at a show or some kind of excuse and haven't been here to answer questions Sorry... A simple little bit of courtesy saying you had a commitment and would be gone for a few days would go a long ways but I guess that is to difficult of a task to do for the people of this forum who paid a good buck for pretty well no support.
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  20. Any update as of yet? The constant unplug solution is making my family loose confidence in my technical abilities...
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  21. Another vote/plea for an update, please. My box is barely sputtering along at this point, needs to be power cycled regularly to stop sync issues with OTA TV. How will you be able to inspire confidence your new products (presumably showing at CES) when the firmware support has been so lacking?
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  22. I have noticed that if I clear the cache from the home screen using the broom/rocket thing before going to standby then I don't have any issue when I start it up next.
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  23. HI Kasmca, That is awesome that your going to get 2nd box from MyGica, and we are behind our product with hardware and software to make sure it works perfectly... The ATV582 and ATV1800E always was and will be getting support and updates. We already have our dev team work on OS 5 Lollipop, and Planning to launch it soon. There are many Differences between 1900ac and 1800E or 582, beside the Unique Design, The hardware is also different Speed and functions are way better then 582 and 1800E. It also carries AC Wireless Connection, since its 16 times better then N Connection. Since you do have a OTA Antenna we do have another model which is ATV586, that will allow you to connect your OTA annetna. No more hassle of changing Inputs on your TV, just by clicking an app your able to watch your local channels via your OTA on the box it self
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  24. like i have said before...if your unit is working ok right now..leave it...but..if you dont mind having to unplug to reboot everytime..then upgrade..the 5.1 is the shit....they are working on the issue..so hopefully there will be a fixed version soon....i used a usb stick..but i have used an sd card as well..both work fine....the file is the first post of this thread..the file is called... update_Mygica_ATV1900AC_5.1_NoNetflixHD_20161121.img good luck ...cheers
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  25. Thanks for let me know but TOO LATE. I already updated it. Confirmed the Wake Up from standby's Problem. Hope MyGica release a new update soon.
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  26. Thanks very much Kennstr and luciano, This is very helpful how you both showed the process.
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  27. dont count on it, epg and recording is broke and all we get (that is if we yell) is thanks were on it and well let you know...
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  28. There is not much to show besides what has already been described however I did a video showing what happens here. Sorry about low light and crap cell phone footage. If I am doing something wrong or if you want me to precede it in some specific way please tell me. https://wetransfer.com/downloads/6bfc9ee0897c9a95fb444d8e71709d8f20161221225353/aac719 note: this file will automatically removed from wetransfer after 1 week (dec 28th)
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  29. Ok now I'm starting to get upset. I did some research. Previous versions didn't like having both wired and WiFi connected. So I made sure wired network was not connected. The 1900AC is useless in WiFi as it keeps disconnecting. I have to disable Wifi and reenable it to re-establish the connection all the freakin time. This is the 3rd post on this matter with no response what so ever. Buy another box from another brand. I was hoping 5.1 would make this box more stable but no success so far. I have a 582 that I love, no issue with it but just not as much CPU and Mem as I wished. I went for a 1800. The 1800 running Android 4.4 is the golden years of the MyGica. Flawless. Then I wanted to have another room covered. I went for a 1900AC. That thing is a disaster out of the box. Not reliable what so ever. The only setup I managed to have running relatively stable after countless factory resets is Wired with latest patches. Now I need it to be wireless. I was hoping on 5.1 with no success. The wifi issue makes it useless again and no suggestion or help on the support.
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  30. Anyone else has WiFi dropping with 5.1.1? Should I disable wired network in the config if using WiFi?
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  31. 5.1 Installed on my 1900AC WiFi Keeps dropping. Also, I can't get rid of the lower keyboard screen when I have a remote or USB connected. The best is a BAR that say to use your keyboard on your device...
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  32. 1 like
  33. Version 20.01.2017

    495 downloads

    Changelog; 1. Updated kodi to 16.0 2. solved Wifi disconnect issue 3. CVBS default output change to 480i (NTSC) How to process the steps: 1. Download the file 2. Unzip 3. Format your MicroSD Card to FAT32 4. Drag and drop files from Unzip folder to root of your MicroSD card 5. Hook it up to your ATV1800E 6. Connect HDMI, turn TV on 7. Hold pin where Reset is 8. Hookup power while holding down Reset, via pin 9. Hold for 15 seconds you will see the android guy, give it 5 minutes and your back to the main screen. NOTE: your Box will be reset to factory,
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  34. This is the NEWEST Firmware update Files for the ATV 1800/582/380 Version DATED: March 23, 2016 1. Extract all Files from the zip folder and put it onto the Root of your SD Card 2. Can be updated using the Upgrade app or Recovery Mode. Updating through recovery mode will allow you to use a SD card or USB Drive. 3. This update will NOT factory reset your box. So it is suggested that you backup your apps and data and do a factory reset to have a fresh install FIRMWARE CHANGE LOG: Changes: Change log; 1. Updated kodi to 16.0 2. solved Wifi disconnect issue 3. CVBS default output change to 480i (NTSC)
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