Leaderboard

Honesty, upgrades for 5.1 users should be ota. They shouldn't be loading firmware updates onto sd cards and navigating through forums to find files. My computer auto updates when there's new upgrades, and my phone does everything ota. This is how successful companies operate. You guys should always be asking yourself, how can I make this as easy for the customer as possible? Another point of feedback with your ota updates in the past. They appear so fast on screen that if you're navigating through your menu and click okay with the intention of clicking something else, the ota box disappears right away without getting a chance to read it. Maybe have it pop up in the bottom or something instead, and have it haves to be clicked on with the cursor so this issue doesn't happen. Keeping firmware upgrades readily available in the upgrade app would be good too. With the downloads page, if you're really that concerned about people being confused. Create a link for the alternate firmware files. Put your main firmware file on the download page. Then put a link somewhere else: 'click here if you're already on 5.1.' I think my original suggestion will be completely fine. But I must say I'm happy to see you guys are making your customers not being confused a priority. Lastly I'll add, if you guys don't fix your standby issue, you guys will go bankrupt. Personally I am keeping my boxes on. But very fair to say 1 of every 2, or more like 4 of every 5 customers who buy your box and find that it can't shut on and off are going to return it right away as they'll think it's a piece of junk. They'll also probably never buy a mygica product again. If you guys can't figure out how to fix it, fly an expert to your office from silicon valley and have them fix it. Even if you have to pay $10,000 or whatever to do it, you'll literally save your company. I really hope to see some improvements in your firmware upgrade workflow. I really really do.

If it's just explained clear any person with an elementary school education will be able to understand but it's up to you guys to make it clear. I'm still confused. You said that the factory reset is only necessary if you're upgrading from 4.4. SO WHY ARE YOU MAKING PEOPLE HAVE TO FACTORY RESET IF THEY'RE ALREADY ON 5.1? Why not create a separate firmware file for people upgrading their existing 5.1 firmware so they don't have to factory reset their box? Factory resetting is very excruciating. Me being a customer telling you this, it should be very valued. I'm not saying this to blow hot air. Maybe the developers don't think it's important or just don't care because they just need the firmware to update boxes before they're put on the market. This goes back to trying to make things as easy for your customers as you can, not as easy for your developers as you can. I very highly recommend creating at least the one additional firmware file for people upgrading who are already on 5.1. The six files would be even better. Personally I can't understand how these files can be that hard to maintain. They'll all just have minor differences which will be factory reset vs no factory reset, and root vs unroot. Everything else in the firmware file will be the exact same. I get the impression your development team is very lazy, incredibly under staffed, or not knowledgeable enough in the software. There's definitely something off given how long some of these fixes take to get together, especially considering they were fine on android 4.4. My six file recommendation was vague. I left it to you guys to fill in the blanks. If you use appropriate headings and descriptions for each file in an organized graph(s) type layout, it will be incredibly easy to understand what firmware does what. Doing this will put much less stress on customers who don't want their box to factory reset after upgrading and for customers who want their software rooted. Yes, your customers, the people who keep you guys in business.

So the firmware upgrade from 5.1 to newer 5.1 firmware will be a patch which won't factory reset the box, correct? And does it matter that the upgrade file is a patch, will it still operate exactly the same as if it were factory reset? You guys should do six files and explain what each file is. I think that would be best and easiest for people. And if you guys label your firmware with a specific number in addition to the date which they can see in their system, it will be easier for them to keep track of what firmware file they're on (ex. android 5.1.2). Unless if this is possible somehow, but I don't see it anywhere. 1) unrooted 5.1 firmware (for upgrading from 4.4) FACTORY RESET (recommended) 2) rooted 5.1 firmware (for upgrading from 4.4) FACTORY RESET 3) unrooted 5.1 firmware (upgrade for existing 5.1 users) this will not factory reset the box (recommended) 4) rooted 5.1 firmware (upgrade for existing 5.1 users) this will not factory reset the box 5) unroot patch (users on 5.1 rooted can use this patch to switch their box to unrooted if they want) 6) root patch (users on 5.1 unrooted can use this patch to switch their box to rooted if they want)

No, 1800e 5.1 is running on the same firmware file as 1900ac 5.1, so all updates and issues apply to both units. And he said the same firmware file can be used on 582 and 380, but they lag upon start up. I only own 1800e boxes though.

I agree with what you're saying for the most part except the last sentence. The two 1800e boxes I bought over the past couple months had 5.1 already installed on them. And I think the older models deserve the full right to completely function on 5.1. I personally prefer 1800e over 1900ac because it has the full size sd card slot, specs are minimally different, and it's cheaper. The biggest thing I can't get is how long these things take to fix. And whenever there's a new firmware release that's better than the last it's like a huge breakthrough for mygica. Maybe I don't know enough about the technology, but I think it should really just take weeks to correct issues like this at the most, not months and months. But I agree these boxes should be fully functional to standard upon their purchase. I don't mean to be overly negative about mygica, but I do feel you guys can do things a lot better. Lots of room for improvement. Constructive criticism.

Okay. My experience has been apps not working on unrooted. Sixasis Controller app and any reboot app, require the device be rooted. But if people need both then doing so makes sense. I now understand the need for a factory reset. But to just upgrade 5.1 firmware to the latest version doesn't require a factory reset as you point out. Maybe creating two more additional upgrade firmware files is the best route to go for rooted and unrooted users already on 5.1 so they don't have to factory reset? You say it will probably be a patch file. Does this matter? It will still function the exact same as if you do the factory reset right? I'll wait for the stable release to come out. And if you can do the upgrade ota for people already on 5.1 then that's even better.