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admin last won the day on January 5

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  1. Where is the « next » button?

    Hi Carl, Please explain your problem so the members can understand it better? Thanks
  2. Hi Sherry, I factory reset a ATV 495 HDR this weekend and hammered on the home button to get through the installs, not sure if it was necessary, I suspect you may have the double whammy of the ATV 195x having a Bluetooth remote that does not use the USB dongle like the ATV 495 Pro HDR. The only thing I can suggest is patience, and once installs run through, restart the unit if the remote is not paired. Please note I am not the tech on here...just the janitor
  3. 1900 Pro wont turn on with the remote

    The remote control turns the unit off and on by infrared technology and does not need to be paired - the keyboard functions through the USB antenna and needs to be paired for this function, does that help clarify things? RMA is an acronym for Return Merchandise Authorization This way we can track the process of your warranty and keep you informed of the process. Thank You
  4. 1900 Pro wont turn on with the remote

    Do you want mail replacement or swap?
  5. 1900 Pro wont turn on with the remote

    Could be the batteries are or near dead Could be the remote needs to be paired with the receiver (part plugged into USB port)
  6. Update on 495Pro HDR hangs on install

    If you could try a regular computer mouse and see if anything is different - if it works, then try Pairing the remote control: http://wiki.mygica.tv/index.php?title=Kr41-RemotePair if that fails, Hard Reset: Option a) If you can get into the menu follow the video below Option b) Disconnect power adapter, press and hold power button on the front and plug in the power - holding down the power button on the 495 PRO is the reset button Worst case the unit is DOA and under warranty, in which case you can always return the unit or get it RMA'd
  7. The file you updated to is the correct file, both the ATV 195X and the 329X have the same "chipset" as they are both S905X - what is different about the two units is one is a stick for behind the TV and one is a Set Top Box, and some chipset non related spec differences like remote control and RAM memory, hope this helps.
  8. Capit

    I only see this post, what was the question?
  9. Are you using the power supply that came with the device? Also please try unplugging the device from the TV and reconnecting. Third, sometimes with the updates it may appear as nothing is going on...
  10. Air Mouse Remote not Working Properly

    No worries, I was not aware at one point that the remote buttons will only work if you click when the top or bottom is facing up
  11. Air Mouse Remote not Working Properly

    That would not be an air mouse, an air mouse has the mouse arrow button
  12. Unroot

    all I can suggest is try some different APK's such as, http://downloadapk.net/DStv.html but first do a factory reset, reboot and see if there are any over the air updates and start fresh
  13. Unroot

    No just fully turning off and on - also enable disable WiFi and network, sometimes software is finicky, also fully uninstalling any older versions may help as settings from a different version are incompatible (no guarantee this will work but worth a shot, and I cannot test from my location so all I can do is offer some generic ideas)
  14. Unroot

    Try reboot
  15. Unroot

    Try this one http://mygicasupport.com/applications/core/interface/file/attachment.php?id=3985