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About jenniferleduc

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  1. I have. No response yet to the details I sent RMA 793946
  2. Hi, Im not having issues with ETHERNET I am having issues with WIFI NOT TURNING ON. I try to turn it on and it remains in OFF position. This is occurring on all 3 boxes Any suggestions greatly appreciated. Thanks
  3. Hello Justin or Admin. I have 3 MYGICA 1910 boxes and have the same issue on all 3 as mentioned above. WIFI WILL NOT TURN ON. STAYS ON OFF MODE. I have tried: - factory reset - “forget network” is not an option as the wifi needs to be turned on to have this option and it won’t turn on turned on Ethernet , connected via ethernet. Then turn off Ethernet, then try to turn on wifi, wifi will not turn on I purchased all 3 at CANADA COMPUTERS. It’s been just over 12 months now so no warranty. I do have my receipts. Can MYGICA repair these free? I spent over $100x3 and can’t connect any of them unless I have Ethernet. This isn’t possible as I have them spread across the rooms in my house. I would be understanding if it was just one box but all 3 are telling me it’s a software update that’s required or poor quality faulty wifi hardware that’s failing. Please help. LOYAL MYGICA CUSTOMER
  4. I believe I did create this post. But no reply. I inderstand you can’t get to all inquiries right away. I also have tried your wiki solutions to sync remote. The process the sync does not work. I know it’s not the remote itself because it works with my other MyGica dongles. It’s just the one dongle that won’t sync using the steps provided by MyGica
  5. jenniferleduc

    WiFi Issue

    Hello, yes as as soon as the box turns on, there is no wifi. I try to turn it on and the button will not turn on for wifi. i have factory reset ALL 3 boxes and they ALL will not allow the wifi switch in settings to be turned on.
  6. jenniferleduc

    WiFi Issue

    My MyGica 1910 will not allow wifi in settings to be turned on. All 3 of my boxes are doing this, I’ve tried a factory reset but still happening. Any suggestions?
  7. Oh and just curious why I posted my question in February and MyGica only replies now, and not even to my question but to someone else adding to my string?
  8. The lights blink rapidly for 2-3 minutes then finally stop and it’s not paired strange thing is I have 3 of these boxes. If I grab a dongle from either of the working boxes and use the remote it works without even trying to pair the dongles with the remote. It’s just the one dongle that’s useless now
  9. Hello Justin, I bought the A681 tuner USB and my buzztv Xpl 3000 box has the DTV Application. I’ve inserted the USB with the mini anntena to the box and opened the DTV app. It does nothing. The app closes and says please insert device and reopen. I’ve cleared cache for the app and restarted the box and still not working. How do I work this thing? thankyou jennifer
  10. Hello MyGica, I purchased a 1910 model at canada computers. Android 5.1 twelve months ago or so. My KR-41 remote just has a red blinking light when I try to use it. I have changed the batteries. I have tried the USB dongle in both ports. I have tried removing the dongle and pairing by holding volume + and page up then putting dongle back in still holding down those two buttons. It rapidly blinks red while doing this then finally stops after 2-3 minutes but still doesn’t work. Do you have any other suggestions? Thank you, Jennifer
  11. Very strange. It works today?? thank you for quick reply.
  12. Hello, I just installed this update and it fixed the no signal issue when trying to power it back on. however, now I can't use the power button on the remote to turn the box off anymore. I have to use the power button icon on the screen and it goes into standby. I can only use the remote power button to turn it back on. please help Thank you Jennifer
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