Hi Justin and before i go further thank you
the bottom of the bog
Android 6.0 tv box
Item No Atv495pro HDR
I powered it up maybe 3 weeks ago and there was a update on the screen so I said ok. After it booted I got like a "as in windows" a dos type screen with options to reboot anyother to reset to factory defult and a reboot... I tried the factory reset and that has done nothing. Now I just get the red light. I have tried unplug with holding the power button for 15 sec's other times longer and it never flashed nor turned blue.