Jump to content

Milan - Syntech

Members
  • Content Count

    8
  • Joined

  • Last visited

Community Reputation

0 Neutral

1 Follower

About Milan - Syntech

  • Rank
    Newbie
  • Birthday 11/25/1991

Converted

  • OCCUPATION
    Technical Support @ Syntech South Africa
    Official Distributor for Mygica in Southern Africa
  • WEBSITE

Recent Profile Visitors

196 profile views
  1. Milan - Syntech

    MyGica 495 Max

    kindly advise if the serial number underneath the device starts with 495MAX1807xxxx? also, are you able to scroll up and down, but just not select any language? if this is the case, then the remote has only paired partially. to get past this you can either complete the installation with a USB keyboard, and remove and re-pair the remote in the settings tab, or do a reset on the device and re-pair the remote. the attached PDF is only for clients in the South African region, as the way the remote pairs is different from other countries, but the basic principles apply. ATV495MAX - Remote Pairing.pdf
  2. Milan - Syntech

    DSTV NOW APP

    Hi There was a work-around that was based off an older version of the DSTV Now APK, however, Multichoice has archived and discontinued all pre-2018 versions of the application, thus the work-around no longer works. When the application is installed on a device that is no longer supported, it will give all various errors; from false root error responses, loss of internet connection, to resulting in a failure to connect to servers / services. At the moment the only MyGica device that is on the ‘supported list’ is the MyGica ATV495Max. regards
  3. Milan - Syntech

    MyGica ATV1900 Pro DRM partnership with DSTV Now

    Good day Multichoice’s decision to remove uncertified android media player support in the industry was a decision they made on their own, and without notifying manufacturers – MyGica and Multichoice are two completely separate entities and are not bound to services with one another. We are therefore unable to affect their decisions in terms of policies and protocol, and are not responsible for any changes they make to their own broadcasting platforms. This is why we do not sell this as a Netflix, DSTV, Amazon Prime or Hulu device, they are promoted as Android Media Players. We will showcase application compatibility at the time of sale/print of advertisement, but we cannot, and will never, guarantee compatibility with something that doesn’t operate under the MyGica family umbrella or offerings – in this instance, the DSTV Now application. When MC made the decision to stop supporting these devices, Mygica did not abandon their customers, both Mygica and the Local Distributor (syntech) worked hard to get a work around or patches made available, however DSTV has made a point of it to block, and prevent any of the older APKs and work arounds from working on uncertified devices. There was a work around posted on the SA Mygica FAQ page ( mygica.co.za/faq/ ), that actually worked until End of June. However, after the last DSTV Now update that requires an OTP to verify the correct version is installed, this work around is no longer viable. We are constantly testing different APK's, work arounds, and patches to get the application work on the legacy devices, however at this time, there is only one mygica that is compatible with DSTV Now - The ATV495Max. Also, the Icasa certification has absolutely nothing to do with Multichoice or DSTV Now. Icasa is for the wireless / radio compliance, which mygica is fully certified for. The only certification DSTV Requires from Mygica is a full google certification, and that the device(s) runs Android TV OS 6 or newer, which at the moment only the ATV495Max has (in South Africa) regards
  4. Milan - Syntech

    ATV495 Max and DSTV Now app

    Good day Multi choice has updated the DSTV Now application, to prevent some devices that have the app preinstalled from giving an error where it looks like its been logged in before, or locked. please follow the steps below to get the device linked to your account. Step 1 Open the DSTV now application on your Mygica 495Max Log in with your account details Once the OTP screen pops up with a 5 digit code, move to step 2. Step 2. On your Pc, go to the address on the OTP screen. Now.dstv.com/tv You will be prompted to log in with your account details, Once you’ve logged in, the site should take you to a screen requesting the OTP code. Once the code has been entered, the device is linked to your account, and you can exit. If you experience any issues logging in, Please contact Syntech Support: support@syntech.co.za They are the Official Distributors for Mygica in Southern Africa. regards
  5. Milan - Syntech

    DSTV NOW APP NOW WORKING - DEVICE NOT SUPPORTED

    Hi Wozg15 DSTV Now has removed support for all android media players not running android TV OS and those that are not Google Certified. DSTV removed compatibility with these devices without notification in January 2018, however, some devices that were not able to run OTA (‘Over the Air’ updates) have only been updated recently, so some devices may still have worked until updated. There was a work-around that was based off an older version of the DSTV Now APK, however, Multichoice has archived and discontinued all pre-2018 versions of the application, thus the work-around no longer works. DSTV’s official reasoning behind the decision to remove all android media players is still not fully known, apart from mention that they are upgrading security protocols in the App. When the application is installed on a device that is no longer supported, it will give all various errors; from false root error responses, loss of internet connection, to resulting in a failure to connect to servers / services. At the moment the only MyGica device in South Africa that is on the ‘supported list’ is the MyGica ATV495Max. regards
  6. Milan - Syntech

    1960 Update went live today

    Hi, apologies for the delayed response. We tested IOS 11.3.1 & 11.4.1 on Iphone 6. Also tested android 6 & 7.1 on Samsung, Huawei, Sony. Mygica share only gave a blank display on the devices. Initially the client got DSTV Now working, however it started giving the rooted error - which is normal, as DSTV gives the most random errors on uncertified devices. however we then loaded Rootcheck from the play store, which said that the device is not rooted, but contains SU files. i reset the device to android 6, upgraded it back to 7, and no SU files were found. did the OTA update, and it detected an SU file. Ive tried a few basic Root hiders, and SU file deleters, to see if i can remove the SU files, however all of them have failed. Ive in turn tested a few more 1960 players, and all but 2 detect SU files after the update. oddly though, most of the players that do have the SU files, dont have issues with aps that block Rooted devices. I have mentioned this to Linda @ Mygica China. shes having the devs look into it.
  7. Milan - Syntech

    1960 Update went live today

    Good day Cobus 1. The update will affect all ATV1960 devices that have android 7.1.2 installed. 2. Besides Mobile devices, other android devices cannot be re-certified, so no this update cannot fix the Google certification issue. The only Mygica in South Africa that is Google certified is the ATV495Max. (available at most Mass retail outlets and online stores. ) 3. the ATO updates are generally made available to download a few weeks after the OTA has run. The updates are Usually made available on mygica.co.za/downloads. If your device is still on android 6, then it will first have to be updated to android 7.1.2. This update is rather advanced, so it is recommended to return the device for the upgrade to one of our Syntech offices(CPT/JHB) contact support@syntech.co.za to find out where the device can be take for the update.
  8. Milan - Syntech

    1960 Update went live today

    After update (7.1.2 V1.2), Eshare / mygica share ap fails to display when trying to mirror device onto phones or tabs. notification panel disappears, also a single SU file is detected, and aps now treat device as rooted. fails on root check, but cannot remove SU file. The GPU seems to heat up a bit, and the device freezes when watching HD & 4K fiels for more than a few hours. (tried multiple players)
×