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MyGica Support

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MyGica Support last won the day on May 8

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About MyGica Support

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  1. I admit, I somehow missed that. Mygica does have the "paintbrush" on the main screen that closes all apps in the background and should restore the audio, if you are correct. Can you give that a try?
  2. MyGica Support

    ATV 1200 video player

    I completely agree with you about legacy support. We are stuck in a time where technology is rapidly changing and creating laws that restrict the speed of development I think would be a double edged sword right now. One day we will see things this way. We will likely pay more for our products, but they will have a longer warranty and a much greater lifespan.
  3. MyGica Support

    Additional storage

    Unfortunately, you cant do this on android 5.1. It can only be used as a storage device for files, not apps. That being said, we are currently working on android 7 for this system. This will have that feature, so stay tuned for updates.
  4. Our current method of tackling this is to try and bring Android 7 onto this system. We are working out some kinks and assuming we get a non-glitchy outcome, we should have some news in the coming weeks.
  5. MyGica Support

    Additional storage

    HI there, Please tell me what it is you are trying to do with the storage. If you are trying to merge it into normal storage, this feature doesn't exist on android 5.1. If you are just trying to use it as a normal storage drive, you will want ot plug it into a pc first, and format it. Once it is usable on your computer, it is usable on the box.
  6. MyGica Support

    Red Light -No Screen

    If you have unplugged it and plugged it back in and the light still shows red, it seems it may be bricked. I'm sorry to mention that we cannot service these units in our shop anymore as they are almost 5 years old. If you are considering an upgrade and are near the Pearson Airport in Mississauga, bring your unit in with you to our location and we will give you a discount on a new box.
  7. MyGica Support

    Canal 5GHz

    Jose, please in the future, please only make a single post about an issue, thanks. I am copying and pasting the reply I gave Jose in a DM, to hopefully help another person; "How many bars are showing for 5ghz? You were able to connect to 2.4 without issue? I will admit, that your laptop and phone both have more powerful wifi antenna's than our systems. Those devices are typically over $1000 each and simply have more expensive parts in them relating to wifi. A rule of thumb is that 2.4 is slower but reaches further and 5ghz is faster but doesn't reach far. While your router is likely working fine and your other devices are connected, if you don't see full bars available for your 5ghz network even if it did connect, it would not be as stable as 2.4."
  8. MyGica Support

    ATV 1200 video player

    Hi Brightbell, As I am sure you know, this device is very old. If you are able to update to the latest version of chrome in the play store, then you should be able to access any sites that work on a newer system. If they still arent working, this is likely related to the company either using flash video, or releasing an app to cover android. You can try checking the play store for the app by those companies. A lot of the apps out now, require a higher operating system like android 5 or higher. This will prevent you from using them on that system.
  9. MyGica Support

    how to connect my xbox 360 controller

    To do this, you'll need the same Xbox 360 WirelessController Dongle that you'd use to connect your wireless controller to a PC. You can then plug this wireless dongle into the USB OTG cable and connect the dongle to your MyGica. This will be enough to make many emulators and games work.
  10. MyGica Support

    YouTube status bar issue.

    I just found a workaround. Go and download the youtube app from the google play store app market. It will install a second youtube (will be found in your applications). This version will require you to use the air mouse feature to navigate, rather than being able to use the directional pad. While this is slightly different than what you're used to, it will be full screen when you watch a video.
  11. MyGica Support

    HFS formatted drives dont work

    Hi Marky, Currently, rooted access is required to enable us to be able to install the drivers needed for this. As the 1960 hasn't fully hit the north american market, we have not created this access. This would explain why you were able to on the 1900ac device. Those came rooted. Since then we have stopped rooting our units out of the box, due to application restrictions when you are rooted. For now, the easiest solution would be to convert your drives to NTFS. There is apparently a way to do this without removing your data from the drive beforehand. I'll admit though, I am a windows guy. I am not sure how to get this done on a MAC.
  12. MyGica Support


    Are you referring to KODI Builds?
  13. MyGica Support


    what currently happens when you turn it on? We can try to run the serial number to see if we have any information on it, but a receipt will always be better. If the box is unusable, head over to mygica.tv/help and start a ticket. We can check on the warranty eligibility from there.
  14. MyGica Support

    Driver s870

    This is a device that is used outside of North America. I will try and contact someone that can help with this.
  15. MyGica Support

    Remap remote control

    While there isn\t a way to re-map the buttons, try holding down the power button for a moment which will bring up the menu to choose "standby" as an option.