MyGica Support

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MyGica Support last won the day on May 20

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About MyGica Support

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  1. Im sorry to hear you are not able to get rooted. Please give kingoroot a try. https://www.kingoapp.com/ Let me know how it works.
  2. Ah, If you cannot return it to the store you bought it from, then I would suggest starting a warranty with us. If you head over to mygica.tv/help, you can start a warranty claim there and either bring us or mail us your box (we are in Mississauga) Please indicate which you would prefer. Having your receipt handy will also speed things up as we dont want you waiting any longer than needed to get this back and working. If you would like to have someone contact you to see if it can be fixed with more settings being changed, then shoot me a private message and the best times to call and I will try to arrange someone to do this.
  3. I have tried several that all worked. I am actually going to be testing several later this week. One that I know works is the logitech c170. I will be testing out some hd ones as well. If you don;t get a reply from me on this thread by next week, shoot me a PM.
  4. Owen, Did anything change in this situation? It seems to me that if you have changed the hdmi, and have tried this in every app after playing around with the settings, that there is a possibility of a hardware issue. We can help with this, or bring it back to the store, or let me know how I can help assist in getting this in for warranty work. Where are you located?
  5. VPN

    Hi Tinman, Each VPN operates differently and they may not have a huge R&D department to make sure their platform works on most devices. I have used about a dozen different VPNs that are very reliable on our boxes and do not have the issues you mentioned ie: GoldenFrog and Private Internet Access. You mentioned you found the VPN settings in android, this will work. What you will need to do though is find the PPTP settings on your VPN's website (listed below for your convenience) and navigate to those VPN settings and enter the provided information. The only difference you should notice of their instructions and what you need to do, is getting to the VPN settings, then the rest should be the same. https://hide.me/en/vpnsetup/android/pptp/ Let me know if this solves your problem. If it doesn't I would suggest maybe picking one of the VPN's I have mentioned above. (no we do not have any affiliation with either of them, I just use them personally)
  6. Hello, Please give me a bit more info. Do you have this plugged into an audio receiver before it goes to the tv, or is the hdmi hooked directly into the back? What settings have you tried changing, and did you change them to the default? What programs are you using? Have you tried this in multiple programs ie; youtube, netflix?
  7. JC, Please give us some more details of the type of network you are hooking this into. You mention this is at the office, is this going into a wireless connection, into a router, switch? the more details the better. I use static at home, and have not run into this issue. I am running a bridged modem into my cheap router. I suspect that maybe this is related to how your network is giving permissions to its ip addresses. However, I do not want to jump to any conclusions just yet.
  8. Hi Bucks, I finally have a proper reciever to test this out on, I am going to look into this and if it really is a firmware issue, then at least we will be able to solve it. I will report back with my finding when I can. In the meantime, have you tried out vlc yet?
  9. Just a couple quick questions. Have you tried adjusting the settings in the android audio output type? not in kodi. What happens with other audio types when you change the android audio output settings? Next, can you please try these files in vlc, to see if they react the same way? I apologize if you have already tried doing these things. I want to try to jump in and test this out as well.
  10. Ssunker, It sure seems like you have gone through the paces here. Usually at this point is when I ask more details in my PM so I can recommend where to get this serviced or to start an RMA warranty with us and we will get you out a working unit. In this case, you are outside of our market, and this could be a bit trickier. This could potentially be an issue with the unit, or the remote. First thing, please try doing this pairing process on a different device, like a windows computer, or another android box. Obviously if it is working on that, then we know which device is causing the issue. If it doesn't work on that, then you need a new remote. You will have to reach out to your country's distributor of this product to get a resolution though. I am more than happy to try and help diagnose it though. For now, to get use of your MyGica unit, please put in a usb mouse from a computer. This will get you through until you get this resolved.
  11. Sorry Cliff, I meant that you will have to download the restore files, to redo it with the newer firmware located in our downloads section.
  12. Im sorry, what do you mean by "colored ice cubes" ? Do you mean the loading screen where apps come into order? What do you see now after this screen?
  13. Ssunker, Please confirm that you have tried this method; http://wiki.mygica.tv/index.php?title=Kr41-RemotePair If so, when and where did you purchase it? If you are not getting the blue light on the remote, then you may be missing a step.
  14. Please confirm Justins question for the first person, and if you have the latest update, then please locate the app "eShare" and play around with it's settings. Turning it off should get rid of the Quad core box showing up.
  15. Please try hitting the 3 lined "context" button 10 times when in the local update area. If this doesnt work, then you will want to do the factory reset with all the files, not the just firmware file.