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MyGica Support

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MyGica Support last won the day on December 14 2018

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About MyGica Support

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  1. MyGica Support

    Additional storage

    Yes it is. Hopefully I’ll get it up here quickly.
  2. MyGica Support

    Get Rid Of A Project

    I’ll admit that I’m not very familiar with this software, but I’ve used a few that are similar. Are you able to click the green “edit” button at the top? If not, it seems you will have to start a new project to accomplish this. Im 99% sure that it can be edited though. Keep me updated. I want to see this work properly for you, and it helps me learn for helping others. If I misunderstood what you said, just let me know.
  3. MyGica Support

    ATV 495X very slow

    The 495x admittedly has only 1gb of Ram, so it will be slower than some other devices. Mid you’ve noticed a significant change in speed with the yograde, you may want to consider going back to the original firmware.
  4. MyGica Support


    Ate you using the native android settings to use a vpn? If so, try and see if the company you are using for a vpn has an app. It makes it easier to tell if you are transmitting. Mobdro may be blocking vpn traffic, or at least the dns your vpn is using.
  5. MyGica Support

    Get Rid Of A Project

    Is this file “mounted” to a disc in the system? Sometimes when an img is mounted through windows, it needs to be unmounted in order to stop using it.
  6. MyGica Support

    Can't do manual or network update and VPN

    Hi there, please give some more info on what you mean with the firmware being “mounted” as for vpns, it’s always best to use their app if they have one. Ipvanish has one and should be able to be left on. Here is a link below. https://play.google.com/store/apps/details?id=com.ixolit.ipvanish&hl=en_CA
  7. MyGica Support

    Get Rid Of A Project

    Hi there, before escalating this issue, can you not just restart the program or pc to remove it from the burn area?
  8. MyGica Support

    Downgrade 329x?

    Hi, sorry for the misunderstanding. I see you say it won’t work for thendowngrade, can you mention if you are trying to do this through the operating system or if you loaded all the files and did it manually with the reset button?
  9. MyGica Support

    Bricked ATV600

    It will be on the bottom and should be labeled “reset”. Just use something like a paper clip to hit it.
  10. MyGica Support

    Downgrade 329x?

    The download link is above for the 329x download for both 7 and 6.
  11. MyGica Support


    Hi, What do you mean everything g opens in YouTube? Are you not able to install apps at all?
  12. MyGica Support

    No Audio

    Hi there, did you try changing the audio input device in your windows audio controller by clicking right button on the speaker in the bottom right? I know you mentioned the audio output, but unless I’m mistaken, have you tried to audio input?
  13. MyGica Support

    How Upgrade MyGica ATV 495PRO to Android 6.0 Marshmallow

    Hi there very sorry for the delay. We are a little busy with CES. I was totally mistaken and thought it was for pro hdr. This file wont work on the standard pro model. This will hopefully be soon.
  14. MyGica Support

    Mygica495max freezes

    Hi there sorry for the delay. When you say freezes, can you please elaborate? Has it worked at all with the remote and you’ve been successful in getting to the apps? If so, can you plug in a keyboard or a mouse to check if when it is froze , if it is just the remote?
  15. MyGica Support

    atv 1900 pro

    I’m sorry to hear that. It seems there is definitely some sort of hardware issue then. You can check with mygica.tv/help to fill out a ticket and see what is invoked in a proper repair at our shop. Let us know your thoughts.