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MyGica Support

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MyGica Support last won the day on November 14

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About MyGica Support

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  1. MyGica Support

    TROUBLESHOOTING

    Hi there, sorry youre having issues. Can you please give some more information on what it is that isn’t functioning properly? Is it an app? The operating system? Connectivity? The more info I get the easier it will be to assist. Thanks
  2. MyGica Support

    Crave tv update

    Hi, unfortunately, the 1800e is almost 5 years old and the beta version of 5.1 cannot be unrooted. We tried our best to provide options on upgrades, but since we had to bypass the chipset restrictions to release the version, rooting was a necessity. Ill try to test out a few things and see if I can find a way to rollback the update as well. If I find something I’ll post back here.
  3. MyGica Support

    Help Please - Error: Please choose APK and then freezes

    Did you find your dongle for the mygica remote by any chance? Do you have another mouse to try? When using a third party device, it’s much more difficult for me to diagnose the issue. Simply pressing home on a mygica remote, or something like an android keyboard, would get you to the home screen and bypass the setup screen.
  4. MyGica Support

    Help Please - Error: Please choose APK and then freezes

    When you say “freezes” does that mean the mouse won’t move anymore either?
  5. MyGica Support

    no more updates?

    I apologize, I’m traveling and this is showing for me as posted in the firmware general discussion thread. Can you please double check on that for me. If this is posted in the 1900 thread, I want to find out why it’s showing in the general discussion thread.
  6. MyGica Support

    What is correct cpu temperature ?

    60-75 is fine. If it’s getting much hotter, you may want to consider doing a warranty claim if you’re in North America, and letting us diagnose the issue.
  7. MyGica Support

    Set-Up

    Hi lee, i hope someone from your area can assist with this because we have no idea what this is all about. Appologies and good luck. I’ll ask a couple people if they know what is going on as well.
  8. MyGica Support

    Eshare problem

    While there may be modified ways of doing this, it is a system app and can not be deleted. You can however, disable it in the settings under “apps”. This will stop it from automatically starting and running in the background.
  9. MyGica Support

    no more updates?

    Which unit is this for? Please understand that we update systems as far as we can. We have even been able to bypass the kernel issues limiting updates for some boxes. Sometimes, we simply cannot go any further do to the chipset not supporting the operating system, which is an issue for all android manufacturers, not just mygica.
  10. MyGica Support

    Downloading from internet

    Unfortunately, android tv operating system doesn’t have access to normal browsers due to not having an air mouse. If you want, you can sideload chrome into the unit through a usb, by downloading Es-file browser from the android tv store. Download the apk from a computer onto a usb and go through the file browser to install. You will need to use a remote that can navigate a curser, like out air remotes, a computer mouse, or third party remote.
  11. MyGica Support

    A TV 495 Pro freezing.

    I’m sorry to hear this is happening. The remote is flashing because the unit is not loading the operating system. It seems that the unit has run into either a software or hardware issue, with it likely being the latter. If you’re kinda techy, you can try reloading the firmware if you have an SD card. Please make sure you have the 495 pro, and not the 495 pro hdr. If it’s the hdr, it will be different files than what I list below. Follow the instructions carefully and consider watching the video. Mid you’re not comfortable doing this, you can reach out to our warranty center at mygica.tv/help if you’re in North America. Mid the unit is under warranty, there won’t be any cost other than shipping the unit to us. If it’s out of warranty, you’ll likely have to pay a small service fee as well as shipping to us. Shipping it back to you will be included in the service fee. Please se let me know if this helps.
  12. MyGica Support

    Crave tv update

    This may be an issue with the update. Can you roll back to an earlier version? It may be that it requires the unit to not be rooted. It also could be that it’s checking more than just the operating system version and may not be compatible with the firmware. Please try a factory reset reset and reinstalling the app.
  13. MyGica Support

    Won't move past language set up

    Once you’re hovering over your preferred language, there’s no need to click ok. Simply press right on the directional pad to go to the next screen.
  14. MyGica Support

    ATV 495 keeps rebooting

    It may be an issue with the current android version not allowing full shut down. Ill mention that these devices use a couple dollars a year to power and I just leave mine on. Can you also answer the other two questions above so I can make sure I’m giving the best information?
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