MyGica Support

Moderators
  • Content count

    186
  • Joined

  • Last visited

  • Days Won

    8

MyGica Support last won the day on January 20

MyGica Support had the most liked content!

Community Reputation

13 Good

1 Follower

About MyGica Support

  • Rank
    Advanced Member
  • Birthday
  1. Can you PM me the serial numbers to these units, and also tell me where you are located?
  2. Ah, I am a dufus, sorry I am dealing with a couple of tickets at once. Where and when did you purchase these units?
  3. If you can, please go into the "more settings" then "about" and tell me the build number.
  4. Did you recently install the 5.1 beta for 1800e?
  5. Good afternoon, Please provide me some additional information. This is happening to both of your 1800e units? are they both on the same tv that you are trying this? have you tried a different hdmi cable? If you can think of any additional information that will help me identify the issue, please post them as well.
  6. Jay, I promise I haven't forgotten about you, I have actually been trying to replicate the issue you are having, to no avail. I have also reached out to a few of the people who I know put these things through their paces, and they also cannot figure this out. Before starting a ticket, can you please try a different hdd if possible, to see if maybe it is limited to this particular hdd, or if we can get another one to be recognized?
  7. HI, Have you formatted this drive? Above 2tb isn't supported, and any drive needs to be formatted to be recognized.
  8. Please try putting a file onto the drive from your computer and seeing if you can find it in there. This is a strange situation, as every drive we have tested at 2tb or less worked without issue.
  9. Version jan20 17

    38 downloads

    This file is designed for - ATV495 Pro 1Gb RAM 8Gb Internal Storage - ATV495 Pro 2Gb RAM 8Gb Internal Storage - ATV495 Pro 2Gb RAM 16Gb Internal Storage ***Please read and follow instructions carefully*** ***YOU SHOULD BACK UP ANY INFORMATION YOU WISH TO KEEP*** About This File Change Log: 1: Added a "Power off" option to the home screen power button when held. 2. Fixed an issue with Team viewer not working. 3. Fixed an issue where the unit would not come out of standby and would show a black screen. 4. Fixed an issue where pressing "Home" did not work in certain conditions. 5. Added Google quick search service. 6. Deleted CC Chinese content service. 7. You will want to manually clear memory buildup by clicking the brush in the bottom left of the home screen, if the box feels slow. 8. Addition of E-Share for PC + Android + IOS Device support for iPhone screen sharing and other compatible functions. ***THE FOLLOWING METHOD IS FOR UPGRADING THE UNIT. IF YOU WISH TO FULLY RESTORE OR RECOVER YOUR SYSTEM FROM THE ANDROID RECOVERY SCREENS, FOLLOW THE INSTRUCTIONS FURTHER BELOW*** To upgrade your Android version; 1. Download the zip file and put the file "update_MyGica_s905_wv_5.1_20170120" onto a usb thumb drive or sd card. 2. Insert the USB or SD card into the unit and navigate to the settings area. 3. Click on "Software Updates" then "Local Update". If the file does not appear, click the "context" button 10 times. (the button with 3 lines) After clicking this file, it will finish in less than 10 minutes, usually. ***THE FOLLOWING METHOD IS FOR A FULL FACTORY RESTORE OF THE UNIT. IF YOU WISH TO SIMPLY UPGRADE YOUR CURRENT VERSION OF ANDROID, FOLLOW THE INSTRUCTIONS ABOVE*** How to process the steps: 1. Download the zip file 2. Unzip 3. Format your MicroSD Card to FAT32 4. Drag and drop files from Unzip folder to root of your MicroSD card 5. Hook it up to your ATV495 series unit 6. Connect HDMI, turn TV on 7. Hold pin where Reset is 8. Hookup power while holding down Reset, via pin 9. Hold for 15 seconds you will see the android guy, give it 5 minutes and you're back to the main screen. NOTE: your Box will be reset to factory settings.
  10. Most people do not need root access. One previous benefit to root was having "quickboot" which allowed for a full reset of the system which cleared the cache. We now have a manual way of doing that by pressing the paint brush in the bottom left of the home screen. Only certain people need root, which is why we provide it. The fact is though, more apps work from the google play without issue when it is not rooted.
  11. Version Jan/20

    69 downloads

    This file is designed for 1900 PRO only. ***Please read and follow instructions carefully*** ***YOU SHOULD BACK UP ANY INFORMATION YOU WISH TO KEEP*** About This File Change Log: 1: Added a "Power off" option to the home screen power button when held. 2. Fixed an issue with Team viewer not working. 3. Fixed an issue where the unit would not come out of standby and would show a black screen. 4. Fixed an issue where pressing "Home" did not work in certain conditions. 5. Added Google quick search service. 6. Deleted CC Chinese content service. 7. You will want to manually clear memory buildup by clicking the brush in the bottom left of the home screen, if the box feels slow. 8. Addition of E-Share for PC + Android + IOS Device support for iPhone screen sharing and other compatible functions. ***THE FOLLOWING METHOD IS FOR UPGRADING THE UNIT. IF YOU WISH TO FULLY RESTORE OR RECOVER YOUR SYSTEM FROM THE ANDROID RECOVERY SCREENS, FOLLOW THE INSTRUCTIONS FURTHER BELOW*** To upgrade your Android version; 1. Download the zip file and put the file "update_MyGica_s905_wv_5.1_20170120" onto a usb thumb drive or sd card. 2. Insert the USB or SD card into the unit and navigate to the settings area. 3. Click on "Software Updates" then "Local Update". If the file does not appear, click the "context" button 10 times. (the button with 3 lines) After clicking this file, it will finish in less than 10 minutes, usually. ***THE FOLLOWING METHOD IS FOR A FULL FACTORY RESTORE OF THE UNIT. IF YOU WISH TO SIMPLY UPGRADE YOUR CURRENT VERSION OF ANDROID, FOLLOW THE INSTRUCTIONS ABOVE*** How to process the steps: 1. Download the zip file 2. Unzip 3. Format your MicroSD Card to FAT32 4. Drag and drop files from Unzip folder to root of your MicroSD card 5. Hook it up to your ATV1900PRO 6. Connect HDMI, turn TV on 7. Hold pin where Reset is 8. Hookup power while holding down Reset, via pin 9. Hold for 15 seconds you will see the android guy, give it 5 minutes and you're back to the main screen. NOTE: your Box will be reset to factory settings.
  12. Where did you check to see if it recognized it? Did you go into file manager and see if it is showing there?
  13. No it is not available of the 8GB Model The apps are same from the PlayStore, just the 16GB model will display whatever your watching in 1080P. There is a TV version of the app, you just need to search the net for it.
  14. We never sold the ATV 185 under the MyGica brand name in North America. This was only sold in Europe. So you must have the Enjoy TV Version, which is a white label product from our factory "Geniatech" Or you purchased it within Europe. The bootcard files that Justin posted should work, if you are getting 2 screens, then your device is not bricked and you just did something wrong. If you are looking to get the device replaced, then you will have to deal with the company or sales rep who sold it to you
  15. FelJay, I am happy to hear you have purchased this unit. Regarding this cache issue, unfortunately it sounds like it is related to KODI content. The two suggestions I have are, you can clear the cache each time you exit kodi by properly exiting KODI from the main screen of the application in the bottom left is a power exit button. You can also clear cache from the mygica home screen by clicking the paintbrush in the bottom left corner. If it continues to be an issue after that, than it seems likely related to the things you have installed in KODI. There are ways to handle Cache automatically through KODI, but you will want to look into that on google, or KODI's official site.