MyGica Support

Hi, I havent seen this yet, is this still happening? Have you unplugged the unit for a full restart and seeing if this continues?

Just posting this users post to their own question answering this issue.

While we are happy to help, the shipping alone on this situation is going to cost a lot of money. As you have spent some time in our forums, you can see that there were some problems with the 1900's that we have since fixed the majority of issues with this update. Your problem however, seems like it may be hardware related, and is very rare. While I understand that this is hearsay at this point, buying electronics overseas or from foreign countries is always not recommended. I purchased an iPhone in the USA and brought it to China while living there for awhile and ran into the same problems that you are. As for what can be done now, if you think that the issue is most likely related to the power pin and you likely won't be sending it overseas for repair, you can try opening it up and soldering the points of the power pin to the board. The pin being loose is usually related to an impact onto the power pin which dislodges the soldering points from the board. If you are feeling adventurous about trying this, PM me and we can go through it together and I can try to help.

luciano, I guess we are missing part of the picture here then in trying to help. You bought this unit in a different country and cannot return it, but you mention how disappointed in our company you are. What is it that we have done that is upsetting to you? we are happy to try and help fix something regardless of where you purchased this device. If you are in north america and purchased the device elsewhere, this creates obvious problems for returning the product. Where did you purchase this device from? How long ago did you buy it? Where are you located?

Please provide more details of your situation. Was it this firmware from this forum? What unit do you have? Where and when did you purchase this unit?

Hello, Surely something is wrong with the unit. Have you tried having it replaced under warranty yet?

You know, I have never really thought about there being any benefit to casting from the box (which isnt the reason why this might not be working). The moment you mentioned it here being something you wish would be available made me instantly think of how nice it would be to cast a box to my upstairs television without moving the box. Have you heard of this working with any other models or brands of boxes? This would actually be a neat feature and I will look into this. To make a quick comment on you mentioning about us techs probably having better things to do. I just want to say that while certainly a huge part of our jobs is making sure that the things we are making are working properly, this shouldn't take away from our drive to come up with new ideas or take suggestions from consumers to be ahead of the game.

I'm sorry, no it will not be made as an OTA update at this time. This being said, we will be more than willing to direct as many people as possible who have issues with the 1900AC to this forum.

Meagin, We are constantly striving to improve on our products. We have been growing and getting better on a gradual slope. I am sorry to hear you are so disappointed with our efforts. If you are having a specific, or more than one problem with the firmware, please make some detailed notes for us. We will fix problems as we learn them. all and all, this firmware has been working quite well IMO.

Hi, I am going to bump this over to some of our techs to see if this is localized or something that is being reported. thank you for your feedback.

Are you clicking on the .img file? the zip file? If you have clicked on the .img file, it is not compatible with windows, so it will show that it is corrupt. Please follow the instructions in the video closely.

Hang tight here guys, rooted firmware is on its way.

The funeral guy, We cannot support the use of third party add-ons like the ones you mentioned.

Here is Manual Update File for ATV 1900AC and 1800E for Android 5.1 **This is the official release and no longer in Beta** We have been testing this all week and last weekend. Please leave comments and feedback below. This should solve lots of issues you guys have been having. To use the updater app, just download the .img file and load it onto a usb or SD card. **ALSO IF USING THE UPGRADE APP, MAKE SURE TO PRESS THE 3 LINED CONTEXT MENU BUTTON ON THE REMOTE CONTROL 10+ TIMES. THE FILE WILL APPEAR AFTER DOING THIS** To do a full manual install or to fix problematic boxes, use the zip folder. You must extract the all the Files from the Zip Folder. You can load it onto the box using Micro SD. Hold down the reset button once the SD card is installed and plug in the power cord. Continue holding down the reset button until you see the front lights flash between green and red. From this point just leave it for about 10 minutes. **THIS WILL FACTORY RESET YOUR BOX** ***CHANGES*** 1. voice search re-enabled. (You must install Google Now from the Playstore and enable it within Android settings under Language and Input settings menu) 2. power on/off issue fixed 3. Memory Clean and Power Icons added to launcher 4. KODI 16.1 pre installed 5. You tube app updated 6. Pre-Installed Facebook and Netflix apps need to be updated after logging into the Play Store 7. Updated to latest Google Play Services now with Google Smart Lock 8. Home Screen Menu/Launcher now supports 24H and 12H Time 1900_factory_restore.rar update_Mygica_ATV1900AC_5.1_NoNetflixHD_20161121.img