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MyGica Support

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Everything posted by MyGica Support

  1. Did you do the same method to both of them? What steps did you take? Are you located in Canada?
  2. I’m going to check with one of the techs to see if they can chime in with help on this.
  3. Hi, im confused. What do you mean you are trying to get mygica to work on it? What are you installing?
  4. What image do you mean? There are multiple versions of android in the downloads section that each have an .img file in them. Sorry if I’m confused. To comment on the other pist about turning people away at the door, we try to support the product as best we can from anywhere the unit was purchased. We can’t tell people to not come here for support. If your unit is bricked, and you can’t aend it in for a service, you may want to try out the burning tool method. I’ve seen it work flawlessly, but I’m not as familiar on the instructions.
  5. Hey guys, the burning tool should allow it to be unbricked. That’s our method as well. If you’re in Canada, we can check it out at the shop and try as well. As for the support@mygica.com, that is from the hq in China most likely. We have created this firmware separate from the normal channels and without support from the chipset builders, which is why others may be clueless. We are doing it to try and support our customers as best we can. For the SA guys, if it gets bricked, hopefully your local distributor will be willing to help fix, or replace somehow.
  6. Did you download the mygica 1900 pro files from harmony? I haven’t used a harmony, but if it’s using IR somehow, it should work. If it’s using it somehow trough the network, then I can see that there could be an issue. To be honest, I don’t turn my box off. It consumes about $4 of electricity per year, and doesn’t use much less when on standby. Since there’s no moving parts, these things typically last even longer when power cycles aren’t being used.
  7. Version 7.1 BETA (final version)

    4,061 downloads

    ATV 495 PRO upgrade to Android version 7.1 This is a beta version as we had to build this ourselves without the normal support through regular channels. This will not move passed BETA, so you may encounter minor issues with certain programs, but we currently have no known issues at the moment. Difficulty level - 3/5 This will not work on the 495. It is meant for the 495 PRO. This is indicated on the sticker on the bottom of your 495 Pro unit. If it doesn't say "PRO" then its a different device. Notable features: -Updates from Android 5.1 to 7.1 for better support. - New Home Screen - Added Dual Boot Option to Libreelec - Added Super User Support ****DO NOT ATTEMPT TO UPGRADE TO 7.1 THROUGH THE OPERATING SYSTEM. IT WILL POTENTIALLY BRICK YOUR DEVICE*** This update must be done using the below method only. NOTE: Processing this Firmware upgrade will wipe all your Data How to process the steps: 1. Download the zip file 2. Format your MicroSD Card to FAT32 3. Unzip the files into a folder on your computer before moving to step 4. 4. Drag and drop files from Unzip folder to root of your MicroSD card. (unzip files to the main part of the card, not in a folder) 5. Insert sd card with files into the 495 PRO SD card slot 6. Connect HDMI, turn the TV on 7. Hold the Power button. 8. Hookup power while holding down power button. 9. Hold for 15 seconds 10. The front side lights should blink red to green repeatedly if the upgrade process has started properly. you will see the android guy moving, give it 5 -10 minutes and it should bring you to the 7.1 setup screen.
  8. Version 7.1 BETA (final version)

    3,354 downloads

    ATV 1900 PRO upgrade to Android version 7.1 This is a beta version as we had to build this ourselves without the normal support through regular channels. This will not move passed BETA, so you may encounter minor issues with certain programs, but we currently have no known issues at the moment. Difficulty level - 3/5 This will not work on the 1900. It is meant for the 1900 PRO. Notable features: -Updates from Android 5.1 to 7.1 for better support. - New Home Screen - Added Dual Boot Option to Libreelec - Added Super User Support ****DO NOT ATTEMPT TO UPGRADE TO 7.1 THROUGH THE OPERATING SYSTEM. IT WILL POTENTIALLY BRICK YOUR DEVICE*** This update must be done using the below method only. NOTE: Processing this Firmware upgrade will wipe all your Data How to process the steps: 1. Download the zip file 2. Format your MicroSD Card to FAT32 3. Unzip the files into a folder on your computer before moving to step 4. 4. Drag and drop files from Unzip folder to root of your MicroSD card. (unzip files to the main part of the card, not in a folder) 5. Insert sd card with files into the 1900 PRO SD card slot 6. Connect HDMI, turn the TV on 7. Hold the Reset button at the back. 8. Hookup power while holding down Reset, via pin 9. Hold for 15 seconds 10. The front side lights should blink red to green repeatedly if the upgrade process has started properly. you will see the android guy moving, give it 5 -10 minutes and it should bring you to the 7.1 setup screen.
  9. Hi guys, did you try out following this video?
  10. Appologies on where this was posted. I’ve been traveling and for some reason the posts are not showing me where the proper place that they are on mobile devices. Have you you tried reinstalling that version of Netflix? A slight workaround instead of rebooting, for the meantime, can you try holding down the three lines button near the top of your remote for several seconds until a rocket ship appears, then launches off. Wait another few seconds and reopen Netflix. The last resort may be doing a factory reset, because as I mentioned, I’m not getting this report from anyone else , yet. Not to say it isn’t an issue. Keep me updated as I want to keep an eye on this. I don’t like seeing any issues with major services like Netflix or amazon prime video.
  11. Which device is this for? I haven’t seen this happen before and I’d like to find out any additional info you can provide. Did you install this version of Netflix, or is this the version that came with it?
  12. Hi there, mid you reboot the box, is itnworking after that? Or does it keep giving the error every time? I haven’t heard of this being an issue, but will look into it with any adiditional info you give. Thanks
  13. I’m pretty sure it is 4.2.2. If it isn’t, then this is the latest one.
  14. Woah, a virus? I have never heard of that. In what program is this happening or is this happening no matter where you are? Can you post a picture of this?
  15. Frankie, The units power usage does not change much if on or off. The device itself uses only several dollars of electricity each year.
  16. Version March 24 17

    7,524 downloads

    This file is designed for - ATV495 Pro 1Gb RAM 8Gb Internal Storage - ATV495 Pro 2Gb RAM 8Gb Internal Storage - ATV495 Pro 2Gb RAM 16Gb Internal Storage ***Please read and follow instructions carefully*** ***YOU SHOULD BACK UP ANY INFORMATION YOU WISH TO KEEP*** About This File Change Log: 1: Added a "Power off" option to the home screen power button when held. 2. Fixed an issue with Team viewer not working. 3. Fixed an issue where the unit would not come out of standby and would show a black screen. 4. Fixed an issue where pressing "Home" did not work in certain conditions. 5. Added Google quick search service. 6. Deleted CC Chinese content service. 7. You will want to manually clear memory buildup by clicking the brush in the bottom left of the home screen if the box feels slow. 8. The addition of E-Share for PC + Android + IOS Device support for iPhone screen sharing and other compatible functions. ***THE FOLLOWING METHOD IS FOR UPGRADING THE UNIT. IF YOU WISH TO FULLY RESTORE OR RECOVER YOUR SYSTEM FROM THE ANDROID RECOVERY SCREENS, FOLLOW THE INSTRUCTIONS FURTHER BELOW*** To upgrade your Android version; 1. Download the zip file and put the file "update_MyGica_ATV495_Pro_wv_5.1_20170324" onto a USB thumb drive or sd card. 2. Insert the USB or SD card into the unit and navigate to the settings area. 3. Click on "Software Updates" then "Local Update". If the file does not appear, click the "context" button 10 times. (the button with 3 lines) After clicking this file, it will finish in less than 10 minutes, usually. ***THE FOLLOWING METHOD IS FOR A FULL FACTORY RESTORE OF THE UNIT. IF YOU WISH TO SIMPLY UPGRADE YOUR CURRENT VERSION OF ANDROID, FOLLOW THE INSTRUCTIONS ABOVE*** How to process the steps: 1. Download the zip file 2. Unzip 3. Format your MicroSD Card to FAT32 4. Drag and drop the file from Unzip folder to root of your MicroSD card 5. Hook it up to your ATV495 series unit 6. Connect HDMI, turn the TV on 7. Hold power button 8. Hookup the power cord while holding down the Power button 9. Hold for 15 seconds 10. You will see the recovery screen, using the remote select (( Apply update from EXT )) 11. Select "update from sdcard" if your file is on microSD card or Select " update from udisk " if your file is on USB 12. You will see the file img name select it. You will see the android guy, give it 5 minutes and you're back to the main screen. NOTE: your Box will be reset to factory settings. ----------------------------------------- We are excited to bring updates to your Mygica systems. Please follow the instructions closely and ensure that your unit matches the firmware you are installing. Please check your receipt to see that your unit is still within the 1-year warranty before doing a manual update. Mygica is not responsible for damage to the unit outside of the 1 year warranty period. ----------------------------------------
  17. Most people do not need root access. One previous benefit to root was having "quickboot" which allowed for a full reset of the system which cleared the cache. We now have a manual way of doing that by pressing the paint brush in the bottom left of the home screen. Only certain people need root, which is why we provide it. The fact is though, more apps work from the google play without issue when it is not rooted.
  18. Version March 24 17

    3,446 downloads

    This file is designed for 1900 PRO only. ***Please read and follow instructions carefully*** ***YOU SHOULD BACK UP ANY INFORMATION YOU WISH TO KEEP*** About This File Change Log: 1: Added a "Power off" option to the home screen power button when held. 2. Fixed an issue with Team viewer not working. 3. Fixed an issue where the unit would not come out of standby and would show a black screen. 4. Fixed an issue where pressing "Home" did not work in certain conditions. 5. Added Google quick search service. 6. Deleted CC Chinese content service. 7. You will want to manually clear memory buildup by clicking the brush in the bottom left of the home screen, if the box feels slow. 8. Addition of E-Share for PC + Android + IOS Device support for iPhone screen sharing and other compatible functions. ***THE FOLLOWING METHOD IS FOR UPGRADING THE UNIT. IF YOU WISH TO FULLY RESTORE OR RECOVER YOUR SYSTEM FROM THE ANDROID RECOVERY SCREENS, FOLLOW THE INSTRUCTIONS FURTHER BELOW*** To upgrade your Android version; 1. Download the zip file and put the file "update_MyGica_s905_wv_5.1_20170120" onto a usb thumb drive or sd card. 2. Insert the USB or SD card into the unit and navigate to the settings area. 3. Click on "Software Updates" then "Local Update". If the file does not appear, click the "context" button 10 times. (the button with 3 lines) After clicking this file, it will finish in less than 10 minutes, usually. ***THE FOLLOWING METHOD IS FOR A FULL FACTORY RESTORE OF THE UNIT. IF YOU WISH TO SIMPLY UPGRADE YOUR CURRENT VERSION OF ANDROID, FOLLOW THE INSTRUCTIONS ABOVE*** How to process the steps: 1. Download the zip file 2. Unzip 3. Format your MicroSD Card to FAT32 4. Drag and drop files from Unzip folder to root of your MicroSD card 5. Hook it up to your ATV1900PRO 6. Connect HDMI, turn TV on 7. Hold pin where Reset is 8. Hookup power while holding down Reset, via pin 9. Hold for 15 seconds you will see the android guy, give it 5 minutes and you're back to the main screen. NOTE: your Box will be reset to factory settings. ----------------------------------------- We are excited to bring updates to your Mygica systems. Please follow the instructions closely and ensure that your unit matches the firmware you are installing. Please check your receipt to see that your unit is still within the 1-year warranty before doing a manual update. Mygica is not responsible for damage to the unit outside of the 1 year warranty period. ----------------------------------------
  19. Postak, thanks for the video. We have sent several to the engineers and they have had them since last week.Hopefully we will have something quickly here guys.
  20. Thanks very much Kennstr and luciano, This is very helpful how you both showed the process.
  21. Guys, If you can record a video of this happening and try to show the front of the units while this is going on. This will help a lot showing the engineers. We are trying to duplicate this issue on every tv we can get our hands on, to no avail.
  22. Regarding the blackscreen issue, can anyone take a video of it and send it to me? We are having some trouble duplicating this issue. Many thanks ahead of time.
  23. I am always happy to see lengthy detailed replies like this one. We are working on updating harmony so that their remotes will work on our latest devices. Check back with them soon. Rebooting the device was able to be done based on a rooted program. Now that the update un-rooted the box, I assume you are trying to clear the cache, correct? You can now do this by clicking the paintbrush on the main screen or holding down the context button for a moment until it shows you a rocket-ship taking off.
  24. Deadwood, I am happy that you are doing your research on these systems. The decision process when comparing purely by specs is at time a pain. MyGica stands by our products. We go the distance to pay for proper electrical and audio video licensing. We provide support in a number of ways including this forum. We spend a lot of time customizing our firmware, which of course brings it own set of bugs etc. We make sure that we do not back down on problems and we fix them. When dealing with cheaper no name boxes that advertise powerful systems, please keep in mind that they are almost always using a default android. This means they lack optimization, ota updating ability, support, warranties, licensing. Something that seems crazy to me is putting something into my home that if my insurance company knew about, would void my insurance. These things that I have listed arent always important to people who want to save a buck, I understand that. For me personally, I want to buy a product that if when I receive it, something is wrong that I can return the product, or at least get some support on it. Hopefully this helps in your decision process. please feel free to PM me or phone us anytime to discuss anything about our boxes.
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