bindaredondat

On 12/9/2019 at 9:41 AM, Zilo said:

Hi same issue with my atv 1900 pro. I didnt update anything. Just blank screen and green light from yesterday.  Has anyone found a solution to fixing the box. 

that means you bricked the box, try to find your invoice and if it is under a year create your RMA Request ticket for assistance.  http://help.mygica.tv 
 

On 11/18/2019 at 11:55 AM, Mioko said:

All the latest comments and lack of feedback have me worried too now. i just happened upon this thread while trying to find out how to root my 1900pro. Almost downloaded the Android 7.1 update now but i think I'll wait

Please read the topic on OS 7.1.2  it is ( beta ) firmware which means if you brick it. there is no assistance specially if you are out of warranty. 
you can report it but there is no more development for this model from official manufacture. 

 

39 minutes ago, Stickler said:

Right, downloaded the 7.1 files again, reformatted the SD Card to FAT32, copied files to root and followed the update procedure as outlined to the letter. Status bar with oscillating multi-coloured rings appeared, ran through installation phase to Erase and screen went black. Unplugged HDMI and re-inserted without disconnecting power at any point and VOILA! We have 7.1 installed

Thank you ever so kindly. Always a pleasure to eat humble pie when my views are changed by solid support.

It has to work 👍 🥇

9 minutes ago, Stickler said:

Left it for a solid 30, but it hung. Not being one to give up too easily, I successfully burned the image to the unit a 2nd time using USBbt, powered down, connected to monitor and powered it on again. This time took a few minutes, and the initial configuration functions appeared.

Successfully configured to initial settings.

So thanks to the Canadian support folk for the effort they took to assist. It is appreciated. Our local guys and the folks at HO in China could learn a thing or two.

Still annoyed that an update to 7.1 cannot be applied (as there are numerous apps that rely on 6 and above to function), but this unit will serve well as a back-up in the event the more recent competitors unit gives any hassles that I will be purchasing.

that sounds really good, now for OS 7.1, delete files you have and redownload the full file, and unzip and load the file back to SD card and try again.  Do not load to USB.

update me here, please.

1 hour ago, Stickler said:

Thanks for trying folks, but it did not work for me (possibly a regional thing and our local support are useless).

USBBT burned the image, but my unit just hangs at the Lollipop screen when powered on and connected to monitor.

Leave it for good 10 minutes.

To revive or unbrick your ATV495 Pro here is the best file to process.

** remember ** We will not follow any of these other guys that tell you to open your box or short any pins to develop more problems for your boxes. 
 

process these steps and update us here how it turns out.

that basically means something went wrong and your box is bricked,   try to service it through our repair center, with respect to warranty period.