Sending a personal message

[Swithin 0]

Hi how can I send a personal measage for help & how do I contact admin?

[Mark 0]

You need 5 posts to be able to use the PM feature

[Swithin 0]

Sorry I im new to this and do not know what that is or how I get points?

[Mark 0]

You have 4 posts. and 1 more your can PM people. What is issue?

[Swithin 0]

Would like to pm mygica support Justin to ask home for advice with my problem due to supplier being unable to resolve issue for me. I am totally technology phobic so need help.

[Mark 0]

Give more info in post and hopefully Justin and reply. But also maybe i can help

Also you have 5 post now.

[Swithin 0]

Thank you. I have a avt1200 box under one year old that has developed a problem that shop is trying to say is not covered by guarantee? The screen bellow has appeared after power up without any reset being attempted. The box was working fine before this and the retailer who gives a two year guarantee on hardware has said I must have pressed the re set myself, that he has never seen this problem before and that it is a software problem so not covered! My question is since no reset was done, what would make this happen? I have read some of the posts and the internal flash memory is mentioned, could this be the problem as remote no longer operates the box? I am assuming the shop has tried plugging usb keyboard in with no success? Presuming usb keyboard does not work what is most likely problem? And is that problem hardware failure?

If mygica support could help this would be greatly appreciated as my auntie paid this shop €200 for this box.

Swithin

[Swithin 0]

Hi mark, I still cannot pm Justin for advice? When I try it tells me I'm not authorised to veiw member profile? I really need to seek help from support before going back to retailer.

[Mark 0]

I have sent him a PM for you.

We are in the process of getting some files uploaded to help you. should be done in a few days i hope.

[Swithin 0]

Thank you, very much appreciated. Can you tell me if this is a hardware or software problem?

[Mark 0]

I suspect Software. Just needs a full reload from a boot card. Seen it before.

[Swithin 0]

What would have caused it to happen without anyone pressing the restet or selecting it? Not sure what a boot card is or if a keyboard even works with it?

[Swithin 0]

Hi mark could really do with contacting Justin for his help but still cannot seem to be able to send pm?

[jamesc 1]

we have a fix for this why not try it?

http://mygicana.com/wiki/index.php?title=RecoveryScreenATV1200

let us konw

[jamesc 1]

lets see who's going to be here and asking for threads are lock again

[wjw 9]