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Janetm

Problems with remote

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I am new to these devices, MyGica was highly recommended at Best Buy. I have successfully navigated a few features, I am running Netflix. The audio is badly out of sync (and I found the same on Crackle). On another forum it was suggested that it was a buffering issue, pause the video and it will reset. I tried, and the pause button on the remote doesn't work. No response at all, the playing command buttons don't work. All I can do is "back", and start over, which is not acceptable. In general, I find the remote to be very "sluggish". Is there a fix for this? Other than buying a different remote, which I don't want to do.

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