krajichek 0 Report post Posted November 21, 2016 (Apologise my english). I haved to reset my atv586 (with reset button) after than the remote control KR301 not pairing with atv586. I tried pressing "OK" button + "Back" button but not work. Can you help me, please Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted November 21, 2016 Hi, Where did you find the instructions to pair? Is the dongle still inserted into the box? Have you tried a different usb slot? When and where did you purchase this remote? do you still have the receipt? Share this post Link to post Share on other sites
krajichek 0 Report post Posted November 21, 2016 Hi, thanks for your post. The dongle is connected in usb port. I tried it in other usb port but doesnt works. (I tried too in my desktop pc and works fine) I bought it in online shop in spain (ofccial distribuitor mygyca products) last december 2015. The instructions to pair must be found in http://wiki.mygica.tv/index.php?title=Kr301 Share this post Link to post Share on other sites
MyGica Support 49 Report post Posted November 22, 2016 Hi, If it is working in other devices but not in the MyGica, then it seems like there is a hardware issue on the MyGica unit. Did you also purchase the 586 in spain? Share this post Link to post Share on other sites
