Cant get past welcome screen

[Shannon 0]

I plugged my rica ATV 600 in and it comes to the welcome screen and says to select next. I try to select NEXT by pressing OK but it does nothing has this happened to anyone else ?

[MyGica Support 49]

HI there, it sounds like this is related to the remote control. Have you plugged in the usb dongle that it came with?

are there flashing lights when you press a button?