Ethernet disconnected after router restart

[747pilot 0]

Ethernet disconnected after router restart

Hi,

I've noticed that Ethernet doesn't reconnect automatically after router restart:

My device is connected via ethernet port instead of wi-fi. The problem is that every time my router is restarted, the device doesn't reconnect automatically to the network. What I have to do in this case is go to Settings=>Network=>Ethernet (the status is "not connected" at this point)=>Ethernet Device and switch from "ON" to "Off" and back to "ON" again. After that the device gets connected. Again, this needs to be done every time after router restart. 

Please fix it, as it has to reconnect automatically.

Thank you.

[Justin 206]

On 2/4/2017 at 10:36 AM, 747pilot said:

Ethernet disconnected after router restart

Hi,

I've noticed that Ethernet doesn't reconnect automatically after router restart:

My device is connected via ethernet port instead of wi-fi. The problem is that every time my router is restarted, the device doesn't reconnect automatically to the network. What I have to do in this case is go to Settings=>Network=>Ethernet (the status is "not connected" at this point)=>Ethernet Device and switch from "ON" to "Off" and back to "ON" again. After that the device gets connected. Again, this needs to be done every time after router restart. 

Please fix it, as it has to reconnect automatically.

Thank you.

Ok I have reproduced this myself

Will get it fixed.

But just wondering, why are you rebooting your Wifi Router so much?

[747pilot 0]

7 hours ago, Justin said:

But just wondering, why are you rebooting your Wifi Router so much?

There are many reasons, also sometimes I have to do it remotely and the Tv box becomes not accessable.

Thanks.

[Spinnersp 0]

I notice this also happens when I try to set static ip. I have to turn ethernet device off/on. I'm not quite sure, but I think this happened only after I applied the root patch. 

[Justin 206]

This will be fixed in our next OTA update.

[werner 0]

Jason

has this been resolved

I now  have wifi with out any issues but can not get Ethernet connection, i downloaded the upgrade early this year so I can get android 5.1 to upgrade to  kodi 17

It did work at first but now the ethernet hook up does not work

 

[Justin 206]

On 3/1/2017 at 1:59 PM, werner said:

Jason

has this been resolved

I now  have wifi with out any issues but can not get Ethernet connection, i downloaded the upgrade early this year so I can get android 5.1 to upgrade to  kodi 17

It did work at first but now the ethernet hook up does not work

 

Our 1900 PRO has always come with 5.1
So I am a bit confused by your post?

 

And we have been trying to fix this issue here with our engineers, but after going through 15 different routers we cannot reproduce it.

 

I was only able to reproduce it on my personal Router/Modem I get from my cable internet provider.

[747pilot 0]

2 hours ago, Justin said:

I was only able to reproduce it on my personal Router/Modem I get from my cable internet provider.

Justin, my router is also a router/modem provided by my Internet provider.

[Justin 206]

On 3/3/2017 at 2:54 PM, 747pilot said:

Justin, my router is also a router/modem provided by my Internet provider.

Ok that seems to be the issue then, as I can only reproduce it on router/modems

Will try and fix it since we found the problem.

[747pilot 0]

This is still not fixed in the latest firmware update from March 24th.

Could you please confirm that it will be fixed in the next update?

[Justin 206]

On 4/9/2017 at 0:49 PM, 747pilot said:

This is still not fixed in the latest firmware update from March 24th.

Could you please confirm that it will be fixed in the next update?

Will try and get it fixed on the next update.

It is very tough to reproduce as we were only able to reproduce it on Hybrid Modem/Routers.
Our engineers do not have these, so that is why its been tough to fix so far.