Koos van der Vyver 0 Report post Posted February 27, 2017 ATV585 Wifi Issues I am a new user of the ATV585 and are experiencing WiFi problems. After installing the device, I have had limited success to watch online content although I have a 4Mb/s connection. Within the same room other devices, smartphone and tablet, easily achieve a download rate of 4Mb/s while the ATV585 at its best achieve 2Mb/s. Although the WiFi analyzer indicates that the signal is good, the performance is poor. At some point after losing the internet connection while watching a movie, I moved the box a short distance and then it worked fine. Is this a common problem and is there a solution. Any help will be appreciated. Share this post Link to post Share on other sites
Justin 206 Report post Posted February 27, 2017 5 hours ago, Koos van der Vyver said: ATV585 Wifi Issues I am a new user of the ATV585 and are experiencing WiFi problems. After installing the device, I have had limited success to watch online content although I have a 4Mb/s connection. Within the same room other devices, smartphone and tablet, easily achieve a download rate of 4Mb/s while the ATV585 at its best achieve 2Mb/s. Although the WiFi analyzer indicates that the signal is good, the performance is poor. At some point after losing the internet connection while watching a movie, I moved the box a short distance and then it worked fine. Is this a common problem and is there a solution. Any help will be appreciated. 4mbps is not a good connection to stream with I would suggest upgrading your download speed with your Internet provider to at least 15mbps. Most content requires this type of connection at least. Share this post Link to post Share on other sites
Koos van der Vyver 0 Report post Posted February 28, 2017 Thanks for your feedback. Maybe I am on the wrong track but my problem seems to be related to my WiFi signal. Last night I positioned the ATV585 until I got a three bar signal strength. I managed to watch some video content on Showmax without a problem. I then moved the box to a position where I only got a two bar WiFI signal strength and then things fell apart, it varies form waiting, freezing to internet connection lost. As soon as I restore the WiFi to a three bar strength, it operates fine. Share this post Link to post Share on other sites
Justin 206 Report post Posted February 28, 2017 5 hours ago, Koos van der Vyver said: Thanks for your feedback. Maybe I am on the wrong track but my problem seems to be related to my WiFi signal. Last night I positioned the ATV585 until I got a three bar signal strength. I managed to watch some video content on Showmax without a problem. I then moved the box to a position where I only got a two bar WiFI signal strength and then things fell apart, it varies form waiting, freezing to internet connection lost. As soon as I restore the WiFi to a three bar strength, it operates fine. How far away are you from your router? Share this post Link to post Share on other sites
Koos van der Vyver 0 Report post Posted February 28, 2017 The unit is approximately 15m from the router. The signal strength at 2 bars is approximately-68dB and at 3 bars approximately-62dB. Share this post Link to post Share on other sites
Justin 206 Report post Posted February 28, 2017 9 minutes ago, Koos van der Vyver said: The unit is approximately 15m from the router. The signal strength at 2 bars is approximately-68dB and at 3 bars approximately-62dB. This isn't very far at all. So not sure why you would get low signal like that. How many bars do you get on a cell phone when in the same position? When using the cell phone on the same wifi network. Share this post Link to post Share on other sites
Koos van der Vyver 0 Report post Posted February 28, 2017 It is a Zyxel router. In the same room the phone shows -40dB and at the ATV the phone shows -76dB. It's a Samsung S6. Share this post Link to post Share on other sites
