Mygica box is frozen

[Candacerockq 0]

Mygica box is frozen

Need help my android box is frozen it turns on but it won't move to anything I changed batteries and still nothing 

Please help

[Justin 206]

On 3/4/2017 at 2:39 PM, Candacerockq said:

Mygica box is frozen

Need help my android box is frozen it turns on but it won't move to anything I changed batteries and still nothing 

Please help

What do you see on your TV screen?

[Candacerockq 0]

I see the home screen but it won't go to any apps and can't select anything

[Candacerockq 0]

My girlfriend is going to mississauga today wondering if she can come exchange the unit

[Justin 206]

7 hours ago, Candacerockq said:

My girlfriend is going to mississauga today wondering if she can come exchange the unit

Did you plug in the USB dongle that came with the remote into one of the USB ports on the box?

 

You can come to our location if you like

Were at

7331 Bramalea Rd Unit #1
Mississauga, ON L5S 1C5

Were open Mon to Fri 10-6 and Sat 10-4