Stormy 0 Report post Posted March 16, 2017 Cannot connect to network New user, cannot get any connection to my network, ethernet or wi-fi. I did update the firmware and noticed that the ethernet connection light came on, for the first time, but only when in the menu mode. As soon as I rebooted (and the OS kicked in) the green light went off and thus no ethernet connection. Also, system does see my wifi network but again will not connect to it... any thoughts? Share this post Link to post Share on other sites
Stormy 0 Report post Posted March 18, 2017 Update: I also updated router firmware (Linksys 2500) and now the ethernet connection light comes on when the Mygica 1900 box is in standard mode, but still does not see the connection. I have tried all of the "fixes" listed elsewhere in this site - wifi is off, ethernet is on, router unplugged for 2 minutes, router rebooted, cache cleared, but no connection. Also tried wifi on, ethernet off and unplugged, Gica sees wifi network but will not connect. If it helps, my internet connection is 10 Mbps, upload 1 Mbps, but I can't even get the Gica box to recognize the router, let alone internet. And yes, other devices plug and play on this ethernet connection no problem - LG Smart TV, laptops, playstation. Share this post Link to post Share on other sites
bindaredondat 38 Report post Posted March 20, 2017 To check or troubleshoot this issue, - Please process a factory reset on the MyGica box. then try to see if you can connect WIFI or Ethernet. If do not work, then Create an RMA ticket, so our Repair dept could service it. http://help.mygica.tv Share this post Link to post Share on other sites
Andre Louw 0 Report post Posted March 26, 2017 Similar problem. 1900 Pro, 40MBPS fibre internet, GB LAN. Been thru wifi off, rest router, etc. Upgraded firmware and factory reset. Swopped out routers (took out ISP supplied router with their FW and put in a Netgear) and got a connection (DHCP) immediately. Worked well for a few days and then stopped, mid movie, last night. Now, no connection on DHCP. A static connection shows connected but no connectivity and the iP doesn't show in a network scan. I plugged in my 582 and it works (finished the movie) so definitely not a cable / switch, etc issue. Incidently, I can connect via wifi, but no soundtrack in Plex or Kodi. Please help! I'm relatively network savvy but the1900 is only a few days old and this is very frustrating. Share this post Link to post Share on other sites
Andre Louw 0 Report post Posted March 26, 2017 Update: Following route to set up LAN connection: Homepage > Settings > More Settings > Preferences > More Settings > WiFi > Off > Ethernet > On > Ethernet Configuration > Static {fill in IP addresses} > Save. Exit and POWER OFF for a few minutes. A normal reboot does not seem to work but a proper power cycle does. Also, setting the ethernet config in the"deep" settings seems to be better than under the Settings homepage. I'll monitor and report back on the stability of the connection, after router reboots, power failures, etc. Share this post Link to post Share on other sites
Andre Louw 0 Report post Posted March 26, 2017 P.S. The mid movie crash last night could have been a DHCP lease expiry. Still, it shouldn't have crashed the network connection.... Share this post Link to post Share on other sites
