frosty911 5 Report post Posted March 19, 2017 I had a thread earlier that got off topic about the 1800e stand by blank screen issue when waking the device. Today I was messing around and connected my box via Ethernet instead of wifi, After disabling the wifi and enabling the "Ethernet" I was SUCCESFULLY able to put the box in standby mode and WAKE IT!!!!! Needless to say I was excited because I thought I had solved my issue, HOWEVER, on occasion it would still give me the blank screen but only when Ethernet was disconnected and wifi was on. still working out kinks. so in the end having the Ethernet cable connected, on, active and wifi off, allows me to use the standby mode without having to reboot. Maybe your tech guys could use this info. its as if the Ethernet is what wakes the screen or unit... Brad Share this post Link to post Share on other sites
dlolpz 2 Report post Posted March 20, 2017 Comes back on standby but it freezes after.. Do you have the same issue..? Share this post Link to post Share on other sites
frosty911 5 Report post Posted March 20, 2017 6 hours ago, dlolpz said: Comes back on standby but it freezes after.. Do you have the same issue..? I did on occasion have it freeze. On occasion. I think the freezing has something to do with using the power button on the remote to put it in standby mode. If I used the on screen power button (bottom left corner area) I had no freezing issues. I had to clean everything up, so my little test area is gone, but I'm hoping to get a longer Ethernet cable so I can test again. I was just hoping that some of the info I posted could be used towards a fix. ITs not the answer, just what I happened to stumble upon. Share this post Link to post Share on other sites
Justin 206 Report post Posted March 20, 2017 This issue looks to mainly only be happening on the 1800e I have a few units coming to me with this issue for us to review. We will take it from there. Share this post Link to post Share on other sites
dlolpz 2 Report post Posted March 25, 2017 I've been testing it for almost, 48 hours eem to work now.. All I did is wired using Ethernet route.. Then change mygica Launcher to Nova launcher and use dream night as live wallpaper I press standby to power it off then restart it without any issues Share this post Link to post Share on other sites
Matthew8 0 Report post Posted July 19, 2017 I have a similar issue with an 495pro. When i put the unit in stand by with the lower left power button on screen i cannot wake it up with either the remote or the power button on top. The light changes on the unit but nothing appears on screen. Please help!! Share this post Link to post Share on other sites
Justin 206 Report post Posted July 20, 2017 On 7/18/2017 at 8:47 PM, Matthew8 said: I have a similar issue with an 495pro. When i put the unit in stand by with the lower left power button on screen i cannot wake it up with either the remote or the power button on top. The light changes on the unit but nothing appears on screen. Please help!! What firmware version are you using? Because we fixed the standby issue on the 495 pro back in January. Share this post Link to post Share on other sites
Matthew8 0 Report post Posted July 20, 2017 Version 5.1.1 Share this post Link to post Share on other sites
Justin 206 Report post Posted July 24, 2017 On 7/20/2017 at 5:08 PM, Matthew8 said: Version 5.1.1 That is just the Android version. If you go into "About Device" within the More Settings of Android. You will find a Firmware version there. Our older versions use dates But our newer ones use version #s like V1.20 or V1.30 Share this post Link to post Share on other sites
Matthew8 0 Report post Posted July 24, 2017 I see build # V001M901_20161013. Or kernel version 3.14.29 Share this post Link to post Share on other sites
Justin 206 Report post Posted July 25, 2017 18 hours ago, Matthew8 said: I see build # V001M901_20161013. Or kernel version 3.14.29 You are using our original firmware. dated 20161013 If you go into list of apps, and select "Upgrade" And highlight "Automatic Update" Press ok with the remote, and manual update now will appear. Highlight this and press OK It will check for the latest update which is V1.30 Share this post Link to post Share on other sites
Matthew8 0 Report post Posted July 25, 2017 I have it already turned on. I guess it's not working either lol. I'll try a manual update Share this post Link to post Share on other sites
Justin 206 Report post Posted July 25, 2017 3 hours ago, Matthew8 said: I have it already turned on. I guess it's not working either lol. I'll try a manual update I said to turn off automatic updates and select manual update with your remote. By doing this, it will manually check for an update. Share this post Link to post Share on other sites
Matthew8 0 Report post Posted August 22, 2017 Justin, I was having issues with Kodi being slow so i tried a factory reset to start from scratch. However i am having issues with the updates. the unit will not update automatically past v1.20. I downloaded the latest version online line and attempted a local update via USB. Everything looked good until i went and checked the verison # after the update was complete and it still said v1.20. Please help Share this post Link to post Share on other sites
Justin 206 Report post Posted September 25, 2017 On 8/22/2017 at 5:19 AM, Matthew8 said: Justin, I was having issues with Kodi being slow so i tried a factory reset to start from scratch. However i am having issues with the updates. the unit will not update automatically past v1.20. I downloaded the latest version online line and attempted a local update via USB. Everything looked good until i went and checked the verison # after the update was complete and it still said v1.20. Please help Sorry for the late reply But you posted this in our ATV 1800 thread? You mention V1.20, but that relates to the ATV 495Pro/1900Pro Which model # are you using? Share this post Link to post Share on other sites
Matthew8 0 Report post Posted September 25, 2017 Sorry Justin, I was just continuing a previous conversation we were having. I am am using an ATV 495 pro. Share this post Link to post Share on other sites
Justin 206 Report post Posted September 25, 2017 3 hours ago, Matthew8 said: Sorry Justin, I was just continuing a previous conversation we were having. I am am using an ATV 495 pro. Ok I checked our server, and it is V1.30 that is on there Have you tried to take the OTA update using the Upgrade app listed under applications? Share this post Link to post Share on other sites
Matthew8 0 Report post Posted September 25, 2017 Yes I tried the automatic updates and also manually downloading the updates and nothing changed. I was was under the impression that they changed the version # to be a date instead. The download I have is: update_MyGica_ATV495_Pro_wv_5.1_20170324. Share this post Link to post Share on other sites
Justin 206 Report post Posted September 25, 2017 1 minute ago, Matthew8 said: Yes I tried the automatic updates and also manually downloading the updates and nothing changed. I was was under the impression that they changed the version # to be a date instead. The download I have is: update_MyGica_ATV495_Pro_wv_5.1_20170324. What happens when you try to Check for an update manually? You have to turn off Automatic Updates to see this menu Share this post Link to post Share on other sites
Matthew8 0 Report post Posted September 25, 2017 Nothing happens. Share this post Link to post Share on other sites
Justin 206 Report post Posted September 25, 2017 53 minutes ago, Matthew8 said: Nothing happens. Does it take you back to the home screen? Share this post Link to post Share on other sites
Matthew8 0 Report post Posted September 25, 2017 It immediately goes back to the settings screen Share this post Link to post Share on other sites
Justin 206 Report post Posted September 26, 2017 11 hours ago, Matthew8 said: It immediately goes back to the settings screen Ok 1. In more settings, go to apps and then the 2nd row, "System Apps. 2. Go all the way to the end until you find "Upgrade", once highlighted press OK on your remote and you will see some options 3. Select Clear Data, then select OK. 4. Now go back and re-open the upgrade app, turn off Automatic and select check manual update It should detect the update and then from here you can upgrade to V1.30 Let me know if it works for you Thanks Share this post Link to post Share on other sites
Matthew8 0 Report post Posted September 28, 2017 Hi Justin, yes that worked. It has now updated to v1.30. So is that the latest version or the one I downloaded update_MyGica_ATV495_Pro_wv_5.1_20170324. Share this post Link to post Share on other sites
Justin 206 Report post Posted October 3, 2017 On 9/28/2017 at 4:00 AM, Matthew8 said: Hi Justin, yes that worked. It has now updated to v1.30. So is that the latest version or the one I downloaded update_MyGica_ATV495_Pro_wv_5.1_20170324. Yes currently that is the latest. Share this post Link to post Share on other sites