wifi turning off almost every restart?

[JamesATV1900PRO 1]

wifi turning off almost every restart?

 

 

What could be causing this any hints?

[Justin 206]

38 minutes ago, JamesATV1900PRO said:

wifi turning off almost every restart?

 

 

What could be causing this any hints?

Just want to verify few things

This is after a reboot or coming out of standby?

The Wifi is switched from ON to OFF when happens??

[JamesATV1900PRO 1]

Just now, Justin said:

Just want to verify few things

This is after a reboot or coming out of standby?

The Wifi is switched from ON to OFF when happens??

When Im done using the box I select power off. Then sometimes when I turn it back on the Wifi doesnt show up, I go to settings and have to toggle it back on.

 

 

[Justin 206]

4 minutes ago, JamesATV1900PRO said:

When Im done using the box I select power off. Then sometimes when I turn it back on the Wifi doesnt show up, I go to settings and have to toggle it back on.

 

 

Let me try this on some units here and get back to you later today. 

[JamesATV1900PRO 1]

Just now, Justin said:

Let me try this on some units here and get back to you later today. 

Ok justin thank you for your help.

 

Can you also see if they are able to do dual band or not? Im just paranoid it might be my box.

[JamesATV1900PRO 1]

just did six reboots and on the sixth one wifi was toggled off

[Justin 206]

6 minutes ago, JamesATV1900PRO said:

Ok justin thank you for your help.

 

Can you also see if they are able to do dual band or not? Im just paranoid it might be my box.

It does dual band i can confirm that

We use dual band AC in the office without issues on any of the devices that support AC

[Justin 206]

3 minutes ago, JamesATV1900PRO said:

just did six reboots and on the sixth one wifi was toggled off

So this is more of a random thing vs happening every time?

[JamesATV1900PRO 1]

Just now, Justin said:

So this is more of a random thing vs happening every time?

yes random, i thought it had become every time because the last 3 starts before I posted did it all. Now more testing and seems random but happens for sure.

 

Even after a factory reset.

Latest firmware.

[Justin 206]

16 minutes ago, JamesATV1900PRO said:

yes random, i thought it had become every time because the last 3 starts before I posted did it all. Now more testing and seems random but happens for sure.

 

Even after a factory reset.

Latest firmware.

Ok were trying it on about 6 different units today

Will give you feedback later. 

[JamesATV1900PRO 1]

6 minutes ago, Justin said:

Ok were trying it on about 6 different units today

Will give you feedback later. 

Thank you very much. I have grown attached to this box and dont want to go exchange it if nothing is wrong.

[Justin 206]

3 hours ago, JamesATV1900PRO said:

Thank you very much. I have grown attached to this box and dont want to go exchange it if nothing is wrong.

Tried this multiple times on 4 different boxes
Could not reproduce this issue yet.

Will continue to try and update as we go

[JamesATV1900PRO 1]

Just now, Justin said:

Tried this multiple times on 4 different boxes
Could not reproduce this issue yet.

Will continue to try and update as we go

I must have a bad box then just did a restart and again wifi turned off.

[Justin 206]

2 hours ago, JamesATV1900PRO said:

I must have a bad box then just did a restart and again wifi turned off.

We tried 8 units 10+ times each and could not get reproduce this.

[JamesATV1900PRO 1]

1 hour ago, Justin said:

We tried 8 units 10+ times each and could not get reproduce this.

Ok Justin thanks for taking the time. I will see if I can exchange my unit for a new one. On this end I tried factory reset a few times problem remains.

I hope Canada computers lets me replace it.

I can't think of anything else to try seeing as it's only 1 week old running latest firmware 1.30 and problem happens even after factory reset. Unit was bought brand new even had shrink wrap around the box still. Maybe bad luck. I bought this unit mainly based on Canada computers calling it their best box, seeing that this site with what appears to be very good support.

 

all that being said thanks very much, if they accept the exchange I will try another 1900pro. Funniest part of this is I opted for the 1900 pro over the 495 pro only cause I wanted good wifi. The hard drive part I don't care for.

 

Anyway thanks again. I'll report back with my new box.

I'm assuming the wifi on a 1900 pro should be better than 495 pro correct? I believe it's the same box just added features like antennas right?

[JamesATV1900PRO 1]

15 hours ago, Justin said:

We tried 8 units 10+ times each and could not get reproduce this.

Try this, forget all wifi networks, connect to a 2.4 ghz ssid, problem will happen. Just did it with a second ATV1900 pro.

 

I need 2.4 ghz network where I put this box. 2.4 GHZ I can get to with excelent strength and 5 g not so much.

 

This was supposed to replace a no name unsupported mini MS8 pro 2GB, that has no issues at all, Im a bit dissapointed $200 vs $35 and all these issues.

This ATV1900PRO is better, but the wifi has issues for sure. the second box is an in store demo at a store not mine not at my house and we caused it to do the exact same thing. the employee that was standing beside me said he has many complaints on this.

Please look into it as I like this box alot, but I do need a box that can be on 2.4ghz wifi.

[JamesATV1900PRO 1]

problem will not happen if you do not forget the 5.0ghz ssids

 

this is not good for someone who needs 2.4ghz

 

I have confirmed the above. try it.

 

 

Thanks,

 

James

[JamesATV1900PRO 1]

On 2017-6-1 at 5:38 PM, Justin said:

We tried 8 units 10+ times each and could not get reproduce this.

So on my newest box with 1.30 all seems good. I updated I've done approx 30 boots all fine. Don't know why I had issues previous.

Did nothing different on this box (that I realize anyway) but all is good, so it had to somehow be my fault.

 

Still limited to 20 MHz not 40 MHz channels which I believe is a software limitation but at least it all works.

Please explore 40mhz channel width on 2.4ghz in future if possible

[Justin 206]

16 hours ago, JamesATV1900PRO said:

So on my newest box with 1.30 all seems good. I updated I've done approx 30 boots all fine. Don't know why I had issues previous.

Did nothing different on this box (that I realize anyway) but all is good, so it had to somehow be my fault.

 

Still limited to 20 MHz not 40 MHz channels which I believe is a software limitation but at least it all works.

Please explore 40mhz channel width on 2.4ghz in future if possible

Ok this is good to hear

The moderator "MyGicaSupport" was handling the 20Mhz/40Mhz in a different thread as he is more technical with this then me.
He will respond to you there for it.

[JamesATV1900PRO 1]

1 minute ago, Justin said:

Ok this is good to hear

The moderator "MyGicaSupport" was handling the 20Mhz/40Mhz in a different thread as he is more technical with this then me.
He will respond to you there for it.

Thank you Justin