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hughlee

495pro freezes on MyGiga page and unresponsive - help please

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495pro freezes on MyGiga page and unresponsive - help please

I've unplugged it and once it reloads and the time/date stamp is correct, a screen comes on stying "unfortunately,update has stopped "

After some time , or power on/off the message will disappear and I get the MyGiga page but it is frozen on this page.

 

I can use the remote to power off but none of the navigation works.

if I press and hold the power button, I see a standby/reboot option but can use the cursor to select reboot.

Anyone else gone though this or know what the fix is.

I've unplugged power and left it overnight but to no avail.

 

 

 

 

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For what it's worth, I would try a factory reset.

Unplug the power, then while holding down the power button, plug it back in. Continue holding the power button and you may see the Lollipop loading screen but continue holding it until you get a black screen with some text options (takes about 15 seconds). Now you can let go of the button - this is the recovery screen.  From here, you can try a factory reset. If that doesn't work, download the firmware and put the img file on a USB stick or SD card and try an update.

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Thank you for reading.

Searching though other forums, I took out the batteries, then re-installed the same and got it running again.

Confusing as the remote could power the unit.

So all is good.

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