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Barry2017

atv 1900 pro freezes after 2 or 3 apps

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atv 1900 pro freezes after 2 or 3 apps

When starting unit and it first goes to the Apps/Setting screen (and I go to a few different apps after that)

it will freeze after a few minutes, I have found when I reboot from the Apps/Setting screen within a minute of the Apps/Setting screen

appearing - it goes to the LOLLLIPOP screen and then the tumbling boxes - and it NEVER FREEZES again in this session.  Try it.

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On 8/25/2017 at 11:23 PM, Barry2017 said:

atv 1900 pro freezes after 2 or 3 apps

When starting unit and it first goes to the Apps/Setting screen (and I go to a few different apps after that)

it will freeze after a few minutes, I have found when I reboot from the Apps/Setting screen within a minute of the Apps/Setting screen

appearing - it goes to the LOLLLIPOP screen and then the tumbling boxes - and it NEVER FREEZES again in this session.  Try it.

Sorry for the late reply

Have you upgraded your FW to the latest version V1.30?

We fixed this issue in that version

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1 hour ago, Barry2017 said:

Justin,

Currently:

MyGica atv1900pro

version 5.1.1

I don't understand V1.30

 

Can you do me a favor and try these steps. 

Login to Google playstore and make sure you update all apps first, once that is done, power cycle your unit and use it don't matter YouTube or Kodi or Netflix for good 20minutes let me know if still freezing?

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I have upgraded with this file:

update_MyGica_ATV1900_Pro_wv_5.1_20170324.img

and then upgraded with file:

update_495P-1900P-V13-Root-patch_20170603.img

and image is latest info of media box

I really appreciate your help and the unit appears to be

working fine....

Am currently looking for V 1.3

if you see anything that I should do let me know

thanks

IMG_8841.thumb.JPG.38853e7f7f0b7500dddeaacde22ce2ad.JPG

 

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10 hours ago, Barry2017 said:

I have upgraded with this file:

update_MyGica_ATV1900_Pro_wv_5.1_20170324.img

and then upgraded with file:

update_495P-1900P-V13-Root-patch_20170603.img

and image is latest info of media box

I really appreciate your help and the unit appears to be

working fine....

Am currently looking for V 1.3

if you see anything that I should do let me know

thanks

IMG_8841.thumb.JPG.38853e7f7f0b7500dddeaacde22ce2ad.JPG

 

Ok try this from the settings part of the MyGica Home Screen

1.  In more settings, go to apps and then the 2nd row, "System Apps.

2.  Go all the way to the end until you find "Upgrade", once highlighted press OK on your remote and you will see some options

3.  Select Clear Data, then select OK.

4.  Now go back and re-open the upgrade app, turn off Automatic and select check manual update
It should detect the update and then from here you can upgrade to V1.30

 

 

Let me know if it works for you
Thanks

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18 hours ago, Barry2017 said:

v1.3_success.thumb.JPG.cb7cfb0d393dd846be797410fde1d60c.JPG

Yes, worked great!  Screen shot shows all I have now

thanks - you can have a rest now.

barry

Great to hear

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