Home screen frozen

[KevinSt 0]

Home screen frozen

Hi, my box home screen frozen and will not respond to any input from remote. Remote battery's 100%. tried rebooting, power off and on but no luck. Can anyone help?

[Justin 206]

On 8/28/2017 at 7:32 AM, KevinSt said:

Home screen frozen

Hi, my box home screen frozen and will not respond to any input from remote. Remote battery's 100%. tried rebooting, power off and on but no luck. Can anyone help?

It sounds like the remote needs to be re-paired

Please go here

http://wiki.mygica.tv/index.php?title=Kr41-RemotePair