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Jake

Help needed arc 1200

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Help needed arc 1200

I have updated the firmware on ATV 1200. After doing this I went to reboot the red light turned and and now box is frozen. 

I have tried everything from reset to unplugging and plugging back in. 

Please help.....

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1 hour ago, Jake said:

Help needed arc 1200

I have updated the firmware on ATV 1200. After doing this I went to reboot the red light turned and and now box is frozen. 

I have tried everything from reset to unplugging and plugging back in. 

Please help.....

Do you get any display on your TV?

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On my tv it is saying no signal.  The remote will not turn off the box.  It will shut down if I hold the power button.  I have tried other tvs no response. 

 

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1 minute ago, Jake said:

On my tv it is saying no signal.  The remote will not turn off the box.  It will shut down if I hold the power button.  I have tried other tvs no response. 

 

Can you let me know which files you used and how you tried to install them?

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I used file update_Mygica_4.2_20150312_KR20_KR60.  

I got this from Mygica site and downloaded onto USB.  

I installed and it updated then when asked to reboot it did the above red light. 

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6 minutes ago, Jake said:

I used file update_Mygica_4.2_20150312_KR20_KR60.  

I got this from Mygica site and downloaded onto USB.  

I installed and it updated then when asked to reboot it did the above red light. 

Ok

Was your unit running Android 4.1 before this?

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54 minutes ago, Jake said:

I thought it was running 4.2 but am not really sure if in fact running 4.1. 

I would say it may have been 4.1

Ok
It sounds like you were running 4.1 before and installed our 4.2 firmware.
And now your box has become bricked since all you have is a red light and no display on your TV screen.

 

This is not something that is very easy to fix even for us
 

May I know when and where you purchased the box?

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