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Curt

Can't turn on

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Can't turn on

Hi there. I downloaded a firmware update in an attempt to update to the new Android system, downloaded this to an micro SD card, then attempted to reset the device with a paper clip. As soon as I pushed the power cord in I could see the kit Kat symbol for a moment, then it disappeared and I cannot get any picture with or without the card in on any TV. Any ideas?

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I have the same issue I downloaded the wrong firmware and now the box has only a blue light on and the reset button doesn't work. I get a black screen. I used a USB for the firmware. Do you think I should try the micro ad card? What would be my next step or us there another one?

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Hi Everyone,

 

It seems that some steps may have been missed during the manual upgrades and its possible the box has been bricked.

Hopefully these units are still under warranty? Even if they are not, we can do a low cost service option or replacement if it needs to be done.

Head on over to mygica.tv/help and get started on resolving this issue. 

 

 

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