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Okay so unfortunately my remote broke. I cannot find anywhere to purchase it stand-alone, and now cannot use my Media Box at all.

I downloaded the app onto my iPhone, but it doesn’t find the device and the QR code won’t work. Now... the next problem is my iPhone is the hotspot for WiFi for my Media Box, so I am unsure whether this is the problem preventing the phone from finding the media box? 

I cannot connect it to another WiFi network because this would mean I need the remote to do this.


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Ah great - thank you so much. I didn’t even think of that. What a relief!

please still advise if I can purchase a new remote in SA, or if there is anything I can do to get the app to work? 

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