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Remote

I am having problems using my remote with the 495 Pro . It would seem that when I am using remote with Crave TV most of the features are not working. I have tried searching the web for more information on the remote and how it works with APPS to no success. I have put way to much of my time into this my new 495 pro from my recommended upgrade from Western Digital which worked very easy for my family. Any help to make the using of my new 495pro remote would be greatly appreciated 

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