The box freezes after the Lollipop screen

[Ricardo Jardim 0]

The box freezes after the Lollipop screen

I've purchased this box in Canada in june  2017, but only now I had the chance to start using it. I live in Brazil and my English is not as natural for me as it may be for you guys that, hopefully will try to help me - I apologise beforehand if I, by any chance, write  something that sounds weird... 

Unfortunately, after I did all the inicial setup, it started freezing after the Lollipop screen and that prevents  me from getting back to the home screen. It happens 90% of the time and sometimes it only works again after I turn  it off and restart after a long time.

Any sugestion? Is this a firmware problem?  Anything I can do in the few occasions when the box answers to the RC? I'd really appreciate and thank you in advance for any 

[Justin 206]

On 2/11/2018 at 8:54 AM, Ricardo Jardim said:

The box freezes after the Lollipop screen

I've purchased this box in Canada in june  2017, but only now I had the chance to start using it. I live in Brazil and my English is not as natural for me as it may be for you guys that, hopefully will try to help me - I apologise beforehand if I, by any chance, write  something that sounds weird... 

Unfortunately, after I did all the inicial setup, it started freezing after the Lollipop screen and that prevents  me from getting back to the home screen. It happens 90% of the time and sometimes it only works again after I turn  it off and restart after a long time.

Any sugestion? Is this a firmware problem?  Anything I can do in the few occasions when the box answers to the RC? I'd really appreciate and thank you in advance for any 

Have you tried re installing the firmware?

 

[Ricardo Jardim 0]

I did install the  March firmware but it just doesn't work.   There is nothing else that I can do myself.  I was thinking about mailing it to the manufacturer for their review/repair.  Could you please send me the e-mail address  of the services division, so I could discuss the issue with them?

Thank you!

Ricardo

[bindaredondat 38]

On 6/16/2018 at 8:33 PM, Ricardo Jardim said:

I did install the  March firmware but it just doesn't work.   There is nothing else that I can do myself.  I was thinking about mailing it to the manufacturer for their review/repair.  Could you please send me the e-mail address  of the services division, so I could discuss the issue with them?

Thank you!

Ricardo

With respect to warranty period, create an RMA Request via http://help.mygica.tv and our repair centre can fix it.