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Gary Williams

No Remote control

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No Remote control

I have a two year old 1900AC that as of last night will not respond to any of my remote devices.  (MyGica remote, keyboard or mouse)  It will turn on and off with the remote however.
I downloaded the Factory files and installed them this morning but the last step requires me to "Click the Next button to Continue".  With no remote action I am notable to do that.
Rebooting just brings me to the same screen.
Is there another way to get past this? 
The update version is ... update_MyGica_S802_4.4_20150321.img

 

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1 hour ago, Gary Williams said:

No Remote control

I have a two year old 1900AC that as of last night will not respond to any of my remote devices.  (MyGica remote, keyboard or mouse)  It will turn on and off with the remote however.
I downloaded the Factory files and installed them this morning but the last step requires me to "Click the Next button to Continue".  With no remote action I am notable to do that.
Rebooting just brings me to the same screen.
Is there another way to get past this? 
The update version is ... update_MyGica_S802_4.4_20150321.img

 

It sounds like the USB ports on your 1900AC have stopped working.
With the box being 2 years old, it is out of warranty.

You can submit an RMA a ticket here 
http://mygica.tv/help to see what they can do for you.

Or you can just purchase a MyGica IR Remote, the KR60 will work for your box.

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1 hour ago, Gary Williams said:

Thanks for that information and advice ...  Does the IR remote bypass the USB ports?  IE is it built into the base unit?

 

Yes, Infrared is using the same sensor that your current remote uses to turn the power on and off. Since you mentioned that the power works, but not the buttons that are being used through the usb dongle, the IR remote will work easily. 

 

Additionally, you can use an app remote for more functionality, but it will require controlling the box in order to install.

http://www.cetusplay.com/

 

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