Jump to content
Sign in to follow this  
Tippsately

Remote Issues

Recommended Posts

Remote Issues

We just purchased a 1960 and I can't seem to set up the device because the remote is not responsive.  I tried unplugging the power already.

Share this post


Link to post
Share on other sites

The USB connector is plugged in, I have tried pairing it a few times now and it doesn't seem to want to connect. 

Edited by Tippsately

Share this post


Link to post
Share on other sites

OK, I sent a message to the more technical mods to see what they have to add...

Share this post


Link to post
Share on other sites

I've just returned a 1900 Pro because the remote would not turn the unit on or off. I replaced it for a ATV 1960 and have had a similar experience. Now, without the physical on button on the face of the ATV 1960 unit, I have to unplug and plug in the unit to get it to turn on. Multiple attempts of pairing the remote have failed. Once the unit is on, the remote works fine every time. But it will not turn the unit on - which is pretty annoying for a ceiling mounted unit and projector.

Suggestions?

Share this post


Link to post
Share on other sites
2 hours ago, lauriermba said:

I've just returned a 1900 Pro because the remote would not turn the unit on or off. I replaced it for a ATV 1960 and have had a similar experience. Now, without the physical on button on the face of the ATV 1960 unit, I have to unplug and plug in the unit to get it to turn on. Multiple attempts of pairing the remote have failed. Once the unit is on, the remote works fine every time. But it will not turn the unit on - which is pretty annoying for a ceiling mounted unit and projector.

Suggestions?

Is there a clear line of site to the unit? The remote control turns the unit on and off by IR and the rest functions through the USB dongle.

Share this post


Link to post
Share on other sites

Here is my dilemma, you have the same problem with 2 different units so it would seem very odd for it to be the functioning of the remote control, are you are a distance from the unit, in other words if you approach to within 10 feet does the remote power on and off the unit? 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×