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dejagere

2.4 Gigahertz not working on ATV1900 Pro

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2.4 Gigahertz not working on ATV1900 Pro

Have had my ATV 1900 Pro for one week, cant get the 2.4 GH wifi working, only the 5 GH wifi shows up on the box, help anybody please.

Regards. Ed

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Have you tried changing the wifi channel that your router is broadcasting from?

Did you unplug and plug back in the router?

are other devices using the 2.4 right now?

 

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Used program on phone that shows empty channel on 2.4 GH, phone connects but box only sees 5GH. Restored software on box, removed all USB dongles and used usb mouse to make sure nothing interferes with wifi, no 2.4 signal detected. Also switched 5GH off on router, kept 2.4GH, box then sees no wifi signal. My Kindle   plus two phones are at this moment connected to the 2.4GH signal.

 

Regards. Ed

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Thats certainly a noodle scratcher. I haven't seen a situation before where the 5ghz works but not the 2.4m only the other way around.

 

This may be a good time to potentially do a warranty to check on this. Are you in the toronto area by any chance?

 

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