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I am in South Africa. I had a Atv 495 Pro magics box. This went wrong and was upgraded to the Atv495Max today.  This has no dongle it is a blue tooth remote with a microphone talk facility.  This is now my second box.  You power up. You pair the Bluetooth remote it confirms the pairing takes you to the Welcome screen to select the language you require and then it no longer responds. Nothing works. Please help don’t understand   

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