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Teri

Tv screen goes black

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Tv screen goes black

Just got this box. 

Really a piss off that you can’t call the toll free number bc “the number has been changed and you need to pay $3.89 for the new number. Seriously?

anyways, as I was putting new apps on the tv screen went black. The first time it came back on after a few minutes. This time it has been black for 25 minutes. Anyone have this experience or know what is going on?

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Hi there,

i am not sure what you are saying about the phone number. What number did you call? 

 

As for the screen going black, how long did it work the first time before going black? 

You say it stayed this way for awhile, did it come back on it’s own? Or did you have to reset the box? 

Can you please try going in and changing the video settings? It is maybe related to the resolution, or the refresh setting. 

Finally, you can try a factory reset and see if the reinstallation of firmware fixes the issue. 

 

Good luck and let let me know how it goes please. 

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