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dilly29

495Pro not powering up

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495Pro not powering up

Hi guys,

Been having issues with this unit for a some time now. When i packed it away some time ago , It was booting to the mygica startup splash and then freeze. 

I booted up today and... it started fine for some godly reason. Now when im hitting the power button, its not booting at all. The light remains solid amber the whole time.

i did try it with the remote to avail either.

 

I'm all outta options....Any support would be appreciated! 

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Hi there,

 

im sorry you’re having this issue. If you unplug it and plug back in, it still stays the same color? Tried another hdmi cord? 

Mid nothing is appearing under the same way it used to, it may be malfunctioning. If it’s under warranty, there won’t be any cost other than sending it to us. If it’s out of warranty, there is still likely hope, but there will be a small service fee when sending it in, if we can fix it. We obviously wouldn’t change anything if it can’t be fixed. 

 

If you want to submit it in for work, check out mygica.tv/help and start a warranty ticket. They will respond with options and shipping instructions. 

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