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Shannon

I have a mygica atv495 x HDR and the remote has suddenly stopped working. Cannot get it to repair or respond to any button pushing at all. I've changed the batteries. Is the remote just dead? How do I go about getting a replacement? 

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Hi there,

are any lights showing on the device after the battery change, when you press a button? 

If it was purchased very recently it can be replaced free of charge but if not, then put in a ticket anyways over at mygica.tv/help and mention that you’d like to purchase a replacement for the system and see if they will give you a deal. 

 

Let me know about the lights. We may be able to fix this. 

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