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jamesc

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jamesc last won the day on December 31 2016

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About jamesc

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  • Birthday 01/05/1977

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  • Which myGica model(s) I own or useʔ
    ATV1800E
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    Teaching
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    Help Desk
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  1. Alright a Few things, 1. CRT TVs that means you need to change your Screen Resolution, on Flat Screen with HDMI, before you hook RCA from box to your CRT TV 2. if box picture is perfect then you can load Kodi and it will fix the screen size auto if your still having issue, please contact the support line
  2. it was always Kodi issue, and we have addressed to Kodi, i know they have provided a new APK for the fix, but since your on ATV1200, you need to process these steps 1. Uninstall Current Kodi from box, 2. download Kodi 15.0 RC2 from http://kodi.tv/kodi-15-0-isengard-rc-2/ 3. save it on a USB or SD card 4. hook the USB to ATV1200 5. launch App Installer 6. Select USB or SD card 7. Click on Install and it should be fixed by the way Kodi finally fixed a few issues with Android on this release
  3. I am not Silent to let you know, we are waiting for an update so we could answer you guys questions,
  4. Depends which remote you have with your box, that is why there is a difference KR34 is the little remote and KR60 is the bigger remote that is difference with files, but still you need one file loading
  5. Two words are used on this post 1. Broken apps 2. Streamer we have tonz and thousands of Mygica boxes sold none of them have named Streamer + if you are having issue with the box so much we do have warranty for a reason, you can create a ticket send the box to us and we can check see what's the problem and fix it One more thing.. make sure its Mygica Box and on next post please bring in the model ID that way we know how to fix the issue before you blame everything
  6. Too late, the MyGica warranty has run out by now, but I'm still within my 24 months European Limited Warranty. My first MyGica box broke down after 4 months (stuck in recovery) and I had to wait almost 2 months to have it replaced by the vendor, who tried to delay the process to get over the 6 month period (after 6 months I have to proof, that the product was faulty). New box was working fine for the next 8 months, but then got stuck in recovery again. My vendor (German online shop) and MyGica were ignoring me and kept me waiting for weeks for an answer and in the end I had to buy a new box. I'm very disappointed in the way this was handled. I am going to escalate your issue to our superiors please hang in there i am sure will figure out a solution for you
  7. thank you for that feed back, we were told they are taking care, but i have added our email too just so we could check and know what is going on. I know they are forming a support team in Europe.. but till then .com will take care of you please send another email and cc to us i am sure they will process your request quick
  8. For now email support@mygica.com and cc us here support@mygica.ca and we will make sure they get taken care of you
  9. Sorry that you feel that way, but Mygica have its own warranty system, if you need help you can use our help line and call and get support and ship your box to get it fixed, Again its not as easy as you think to fix Mygica ATV1200, it needs a chip replacement, and for people that don't know how to solider forget it
  10. we can not, since you would need a open the box and solider, and its not easy as 1 2 3 and process via USB, it wont work that way!..
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