Frankie

It's not my os, there's still no option to shut off clicking sounds. I can say they sound louder now. When do you think this root patch file will be released? And is it going to be in the downloads> root patch section?

I found that the click sound was louder if anything. I'm running the squarehome tablet os so maybe there's an option within it's settings to shut it off, so I'll have to check back in on this. But there's no option in the android setting. I want to use the screensaver. If I set it to never turn on, how can I use it? What are you talking about? I want it to operate like a computer screensaver so it comes on when the os is inactive or when there's no video playing. This is how screensavers work. Please let me know when you fix the root patch file. It would have been good if you guys could have built it into the firmware upgrade, two versions, one root, one non-root, but I guess you didn't want to do this.

I installed the new firmware. The screensaver issue hasn't been fixed. I don't know what you guys did or what you think you did, but it still comes on when you watch video content in kodi. Also I still can't find an option to turn off the clicking toggle sounds in android. This doesn't seem to be fixed either. Unless if it's really hidden somewhere? I have to root my devices again. Which root patch file can I use to do this on 1800e on the new firmware?

Great. So to install this, do the standard method through the upgrade app by just clicking on the file? And of course this file has all the same updates as the firmware file that does factory reset right?

When will the firmware upgrade file with no factory reset be released for existing 5.1 users? Why is this taking so long?

My 1800e boxes are advertised as quad core, but all the cores aren't being utilized, so it's not working as advertised. The two 1800e android boxes I bought over the past couple months came with android 5.1 already installed on them, not 4.4. There was someone else who has a 1900ac on this forum who complained about the cores not all working, which it's advertised to. So they're not working as advertised. Just hit on all the points I made and I'll be completely satisfied, and I'm sure others will too. Make things as easy as you can for your customers. Make things as easy as you can for your customers to understand. Make sure the boxes function to their listed specs. Be as prompt as you can. If the beta file is not ota then that's fine. But you guys beta get your act together. No, I'm just kidding. But I hope the next update is ota. If it's not, then whatever, I'll do it manually, as long as it doesn't reset my boxes, which it shouldn't. You said it's supposed to be the last one anyway. ota is obviously better and easier. You guys advertise that you do ota on your site as well on the 1900ac page, which should be applicable to all boxes on the same software. So if you advertise it, you should do it. (bottom of page) http://mygica.com/Enjoy-TV/ATV1900-Pro_134.html

and... PEOPLE DON'T WANT TO WAIT CLOSE TO HALF A YEAR FOR YOU GUYS TO COME OUT WITH UPDATES TO MAKE THEIR BOX WORK PROPERLY AND FUNCTION AS IT'S ADVERTISED TO You guys should honestly get the mygica ceo on this forum to make some sort of statement. This is all so ridiculous. "we fixed the standby issue the best we can," "we don't know when your box will work as it's advertised to." This is literally insanity. I'd love to see the ceo on here. Please get the ceo on this forum!

Just so it's clear, this is what you guys have to remember: PEOPLE DON'T WANT TO FACTORY RESET THEIR BOX PEOPLE DON'T WANT TO READ THROUGH YOUR FORUMS TO FIND UPGRADE FILES PEOPLE DON'T WANT TO MANUALLY INSTALL FIRMWARE FILES AND THEN INSTALL ADDITIONAL PATCHES ON TOP OF THAT I think the absolute best case scenario is you have four files on your upgrade webpage, and all upgrades for existing 5.1 users are ota. Imagine if you had a problem with your windows computer, and to fix it you had to search through their forums, find the right file to fix it, download it on an sd card, install it, and have to factory reset your computer for it to work. Then that file didn't fully fix your computer, so you'd have to go back through their forums, find the new upgrade file, put it on an sd card again, install it again, and have to factory reset your box AGAIN. This scenario seems like it's from a far away dream world, yet this is how Mygica operates their business. It's like you guys are running your company out of someone's garage or something. 4 files: unroot 5.1 - for users upgrading from 4.4 (FACTORY RESET) root 5.1 - for users upgrading from 4.4 (FACTORY RESET) unroot patch root patch And all firmware upgrades for people on 5.1 are done ota. ('NO' FACTORY RESET)

Honesty, upgrades for 5.1 users should be ota. They shouldn't be loading firmware updates onto sd cards and navigating through forums to find files. My computer auto updates when there's new upgrades, and my phone does everything ota. This is how successful companies operate. You guys should always be asking yourself, how can I make this as easy for the customer as possible? Another point of feedback with your ota updates in the past. They appear so fast on screen that if you're navigating through your menu and click okay with the intention of clicking something else, the ota box disappears right away without getting a chance to read it. Maybe have it pop up in the bottom or something instead, and have it haves to be clicked on with the cursor so this issue doesn't happen. Keeping firmware upgrades readily available in the upgrade app would be good too. With the downloads page, if you're really that concerned about people being confused. Create a link for the alternate firmware files. Put your main firmware file on the download page. Then put a link somewhere else: 'click here if you're already on 5.1.' I think my original suggestion will be completely fine. But I must say I'm happy to see you guys are making your customers not being confused a priority. Lastly I'll add, if you guys don't fix your standby issue, you guys will go bankrupt. Personally I am keeping my boxes on. But very fair to say 1 of every 2, or more like 4 of every 5 customers who buy your box and find that it can't shut on and off are going to return it right away as they'll think it's a piece of junk. They'll also probably never buy a mygica product again. If you guys can't figure out how to fix it, fly an expert to your office from silicon valley and have them fix it. Even if you have to pay $10,000 or whatever to do it, you'll literally save your company. I really hope to see some improvements in your firmware upgrade workflow. I really really do.

If it's just explained clear any person with an elementary school education will be able to understand but it's up to you guys to make it clear. I'm still confused. You said that the factory reset is only necessary if you're upgrading from 4.4. SO WHY ARE YOU MAKING PEOPLE HAVE TO FACTORY RESET IF THEY'RE ALREADY ON 5.1? Why not create a separate firmware file for people upgrading their existing 5.1 firmware so they don't have to factory reset their box? Factory resetting is very excruciating. Me being a customer telling you this, it should be very valued. I'm not saying this to blow hot air. Maybe the developers don't think it's important or just don't care because they just need the firmware to update boxes before they're put on the market. This goes back to trying to make things as easy for your customers as you can, not as easy for your developers as you can. I very highly recommend creating at least the one additional firmware file for people upgrading who are already on 5.1. The six files would be even better. Personally I can't understand how these files can be that hard to maintain. They'll all just have minor differences which will be factory reset vs no factory reset, and root vs unroot. Everything else in the firmware file will be the exact same. I get the impression your development team is very lazy, incredibly under staffed, or not knowledgeable enough in the software. There's definitely something off given how long some of these fixes take to get together, especially considering they were fine on android 4.4. My six file recommendation was vague. I left it to you guys to fill in the blanks. If you use appropriate headings and descriptions for each file in an organized graph(s) type layout, it will be incredibly easy to understand what firmware does what. Doing this will put much less stress on customers who don't want their box to factory reset after upgrading and for customers who want their software rooted. Yes, your customers, the people who keep you guys in business.

So the firmware upgrade from 5.1 to newer 5.1 firmware will be a patch which won't factory reset the box, correct? And does it matter that the upgrade file is a patch, will it still operate exactly the same as if it were factory reset? You guys should do six files and explain what each file is. I think that would be best and easiest for people. And if you guys label your firmware with a specific number in addition to the date which they can see in their system, it will be easier for them to keep track of what firmware file they're on (ex. android 5.1.2). Unless if this is possible somehow, but I don't see it anywhere. 1) unrooted 5.1 firmware (for upgrading from 4.4) FACTORY RESET (recommended) 2) rooted 5.1 firmware (for upgrading from 4.4) FACTORY RESET 3) unrooted 5.1 firmware (upgrade for existing 5.1 users) this will not factory reset the box (recommended) 4) rooted 5.1 firmware (upgrade for existing 5.1 users) this will not factory reset the box 5) unroot patch (users on 5.1 rooted can use this patch to switch their box to unrooted if they want) 6) root patch (users on 5.1 unrooted can use this patch to switch their box to rooted if they want)

Hey Justin, Didn't get an answer from you on my last question (third paragraph above). And what kind a release system do you have set up? Will the next release also be beta, and then the one after that will be stable? And when do you think the next releases will come out which will merge the firmware and patches into one file that won't reset your box for existing 5.1 users?

No, 1800e 5.1 is running on the same firmware file as 1900ac 5.1, so all updates and issues apply to both units. And he said the same firmware file can be used on 582 and 380, but they lag upon start up. I only own 1800e boxes though.

I agree with what you're saying for the most part except the last sentence. The two 1800e boxes I bought over the past couple months had 5.1 already installed on them. And I think the older models deserve the full right to completely function on 5.1. I personally prefer 1800e over 1900ac because it has the full size sd card slot, specs are minimally different, and it's cheaper. The biggest thing I can't get is how long these things take to fix. And whenever there's a new firmware release that's better than the last it's like a huge breakthrough for mygica. Maybe I don't know enough about the technology, but I think it should really just take weeks to correct issues like this at the most, not months and months. But I agree these boxes should be fully functional to standard upon their purchase. I don't mean to be overly negative about mygica, but I do feel you guys can do things a lot better. Lots of room for improvement. Constructive criticism.

Okay. My experience has been apps not working on unrooted. Sixasis Controller app and any reboot app, require the device be rooted. But if people need both then doing so makes sense. I now understand the need for a factory reset. But to just upgrade 5.1 firmware to the latest version doesn't require a factory reset as you point out. Maybe creating two more additional upgrade firmware files is the best route to go for rooted and unrooted users already on 5.1 so they don't have to factory reset? You say it will probably be a patch file. Does this matter? It will still function the exact same as if you do the factory reset right? I'll wait for the stable release to come out. And if you can do the upgrade ota for people already on 5.1 then that's even better.