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Justin, Sorry It's been awhile. Turns out the wifi module on the unit stopped working. I only use WIFI so I never had a completely successful install or factory reset. I brought the unit into the computer store I purchased it from. Their tech's worked on it in front of me and they are familiar with the unit. Each install had the same effect. After selected a wifi network, which works perfectly, hitting ok bring up a black screen. doesn't leave this screen. Many reboots later they exchanged the unit and I haven't had any problems. I don't think my issue was caused out of the box, I believe their were a few brown outs in my band new condo that played havok on the system. So I'm back completely happy with my unit. I actually bought another for my bed room. thanks for all your help Dave

Hi Justin, Seems your the main moderator of this site. Please don't take this the wrong way, just frustrated. Here is a copy paste from the above help doc To upgrade your Android version; 1. Download the zip file and put the file "update_MyGica_s905_wv_5.1_20170120" onto a usb thumb drive or sd card. 2. Insert the USB or SD card into the unit and navigate to the settings area. 3. Click on "Software Updates" then "Local Update". If the file does not appear, click the "context" button 10 times. (the button with 3 lines) After clicking this file, it will finish in less than 10 minutes, usually. When I click the download button I receive a file named 1900_pro_5.1_jan_20_new_boot.rar In a past comment you mentioned unrar the file. I'm familiar with the application so I did and placed the loose files on a usb and tried the Local Update. That didn't work In placed the loose files in a zip and I named it update_MyGica_s905_wv_5.1_20170120.zip The unit saw the file but gave an error because the zip wasn't signed properly. I cannot get the unit to boot or stay at the main screen long enough for an update from the net. The unit either reboots or displays the white screen with a red block "the system had an error an should reboot" not the exact words but you know the screen I'm talking about. My only thought now is to download the original previous firmware. boot up in recovery mode and reinstall the same firmware. perhaps something became corrupt with all the reboots / unplugging and plugging.

Hey Justin, I have unrarx for my mac. My unit is so unstable I cannot get it to boot to the main menu with out it freezing. I've done a factory reset as well. My point is that the instructions above are wrong and misleading, users will become frustrated.

Hey Guys, First time user of a MyGica product. I've been having problems with it so the forums directed me here. At first glance your instructions seem clear. But with electronics its the small details that let you successfully update the unit or not. The instructions say 1. Download the zip file and put the file "update_MyGica_s905_wv_5.1_20170120" onto a usb thumb drive or sd card. When I click the download button I get this fle 1900_pro_5.1_jan_20_new_boot.rar Do i rename a RAR to a zip? I'm going to try a few things but would feel better if I knew I was on the right path