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polaco

no mouse pointer shows on tv screen

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im trying to use the mouse on mygica 1900ac, just bought it one day ago, and it doesn't show a pointer after i press the mouse button and i don't know how to get it to show up on the screen

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try plugging the USB dongle in another USB port

Which version of ATV 1900ac remote do you have, Air-mouse or non Air-mouse?

if you have non air-mouse you need to navigate with the arrows on your remote control

if you have air-mouse version you navigate by physically motioning your remote

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it the KR54. and i try plug in it all 4 usb ports and nothing. On the setting for the mouse it only shows for the speed nothing else. still don't know what else to do.

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got it!!... i end it up unplugging the media box and the pointer came up. i just hope it will stay like this even after turning the box on and off.

thanks!

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got it!!... i end it up unplugging the media box and the pointer came up. i just hope it will stay like this even after turning the box on and off.

thanks!

Let us know if you have anymore issues

Thanks

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On 5/12/2016 at 1:21 AM, polaco said:

im trying to use the mouse on mygica 1900ac, just bought it one day ago, and it doesn't show a pointer after i press the mouse button and i don't know how to get it to show up on the screen

Mouse pointer appear after pressing mouse button on the remote of ATV495x, but I can move it around. It worked once together with navigation buttons though it was cumbersome. Please advise

 

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