A TV 495 Pro freezing.

[Jacques Matthee 0]

12 minutes ago, TjaartS said:

Jacques --- it does the same with mine and another friend of mine. I tried different HDMI cable and HDMI ports - nothing working

I have also tried everything. While loading I can still access the settings for about 10sec. To short to try and do a hard reset. I don't know what else to do?

[Jacques Matthee 0]

I just did a hard reset, I'm using my ethernet cable as connection. Unplugged,  did the hard reset and plugged in again. I'm currently busy setting it up again. Will update if it works properly. 

[Dosh 2]

Having the same freezing problem on Recommendations page..

[Jacques Matthee 0]

I got mine back up again. Switch of internet or unplug. Do hard reset in settings menu under storage and reset. Plug in internet. It will start erasing and reload factory settings. Plug out power once done. After restart you will be able to set everything up again. 

[JohannEng 0]

Hi,

Did the hard reset but now it's stuck on loading screen! What now?

[Rnel 0]

Had anyone had any luck yet? My screen still stuck on the main menu.

[Jacques Matthee 0]

1 hour ago, JohannEng said:

Hi,

Did the hard reset but now it's stuck on loading screen! What now?

Plug out powersource and in again. Should run after that. Mine is working 100% now.

[Morne Geyser 2]

You need to disable auto updates for Chromecast. It seems that the Chromecast Update caused havoc. As soon as it update you will have the same problem again.

Edited April 2, 2020 by Morne Geyser

[Rnel 0]

2 hours ago, Jacques Matthee said:

Plug out powersource and in again. Should run after that. Mine is working 100% now.

I have tried this a few times, still freezing at the recommendation screen. 

[SchatziMaya 0]

HI, I'm unable to use the mouse or remote to get to the settings.  Any recommendations.  The screen just freezes with the blue circle that was turning.

[SchatziMaya 0]

1 hour ago, Rnel said:

I have tried this a few times, still freezing at the recommendation screen. 

SAME Here!

 

[Morne Geyser 2]

See other threads today on the support page. 

 

In short...factory hard reset without internet. Connect internet for setup and then disable auto updates for Chromecast and uninstall previous updates of it. Seems that a Chromecast update caused havoc today

[Arnold 0]

Hi.

I have a MyGica495Max and experiencing the same problem. System freezes as soon as internet is connected. Remote and cables working fine.

Has anybody got their unit going again?

Arnold.

[Arnold 0]

7 minutes ago, Arnold said:

Hi.

I have a MyGica495Max and experiencing the same problem. System freezes as soon as internet is connected. Remote and cables working fine.

Has anybody got their unit going again?

Arnold.

Got mine going again. Followed advice from Morne Geyser above. Uninstalled Chromecast updates. Thanks !

[Arnold 0]

36 minutes ago, Morne Geyser said:

See other threads today on the support page. 

 

In short...factory hard reset without internet. Connect internet for setup and then disable auto updates for Chromecast and uninstall previous updates of it. Seems that a Chromecast update caused havoc today

It worked for me. Thanks.

[Jures 0]

Hi Guys.

I had exactly the same problem... found this link and it worked perfectly.

https://mygicasupport.com/index.php?/profile/6445-bindaredondat/content/&type=forums_topic_post  

[Mark corte-real 0]

Hi my gica freezes  befor it even go to settings  .freezes when say lollipop  then go to my gica then its stuck can u help why is it doing so thank u

[Mark corte-real 0]

My point is if u cant even get passed lollipop  how do disconnect chromecast. Explain stepy bye stepy dankie

[hanke 1]

Re-load the firmware for your model via the SDcard option.

https://mygicasupport.com/index.php?/files/category/4-atv-495-atv-495pro/