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START UP STUCK ON FIRST WINDOW "NEXT"

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START UP STUCK ON FIRST WINDOW "NEXT"

HI

 

JUST TUNRED  ON  NEW ATV600 ON MY TV - CYCLES THROUGH TO THE FIRST WELCOME WINDOW  BUT THEN FREEZES - CAN'T GET PASSES "NEXT" 

remote has power ( blue llght comes on)  -- rebooted ( powered on and off the 600) but still can;t get passed the first welcome window in order to set it up 

any suggestions

 

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I had same problem with ATV 585.   I don't know if your box is the same but inside the remote's battery compartment was a little USB dongle.

When I plugged this into the 585's USB port, suddenly the remote worked and a cursor appeared on the screen which allowed me to select and click on "Next" and continue the setup process.

There is NO mention of this dongle in the quick startup guide.

I hope this helps. 

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