member

[Lohan 0]

member

my box 495max freezes at starting

[Frank Quinn 0]

Mine too , I was watching something and it just froze, now it will load onto my TV but wont go anywhere

[JuanSnow 0]

1 hour ago, Lohan said:

member

my box 495max freezes at starting

Mine too. About a hour ago. Nothing helps. Attempted to reboot numerous times. It boots, but it seems as soon as it connects to the internet, it freezes...

[Morne Geyser 2]

Same problem this morning...

[Leon.steyn2 0]

Same problem with me....how do you do a hatd teset then when everything freezes?

[Rakker 0]

To do a factory reset, look at this link https://mygicasupport.com/index.php?/profile/6445-bindaredondat/content/&type=forums_topic_post

 

[Harold Brand 0]

Yip me too. When I unplug the internet cable and then start it up it work fine. But the moment I plug the internet cable back in everything freezes. This is not ON.

[Harold Brand 0]

Why must all of us suddenly do a factory reset.??

[Morne Geyser 2]

I sent an e-mail to Syntec this morning. They are the distributors in South Africa. The senior technician replied with this:

If the unit stucks on the loading screen the firmware is corrupted we will need to reflash the unit for you.

 

I sent an e-mail back to him asking what a REFLASH means...

[Semisane 0]

Hi, I have exactly the same problem, only started this morning

[Harold Brand 0]

But still. Why suddenly today. ?

[Harold Brand 0]

Which service provider do you guys use. Telkom here

[Morne Geyser 2]

11 minutes ago, Harold Brand said:

Which service provider do you guys use. Telkom here

Telkom. But it doesnt seem to be a Telkom problem. Syntec says it is a firmware corruption error after automatic update and need to be reloaded by them.

[Semisane 0]

12 minutes ago, Harold Brand said:

Which service provider do you guys use. Telkom here

Datonet, 

[ReddyK 2]

Hi guys. 

Any idea on how to resolve or when elite will be resolved. This kind of the worst time given the Corona Lockdown. 

[JerryLouw 0]

My Atv 495 max just keeps on freezing on start up and it seems to be a major problem all over SA today, how can we fix this, Please!!

[Morne Geyser 2]

Factory reset didnt work for me. It freezed again while busy with setup

[Leonard 0]

Same with mine . Doesn't even want to respond with a mouse to try and reset.

[Leonard 0]

Why don't they just give us a link to download the reload.  I can see its a Android error.

[Rakker 0]

Try This:

Disable Chromecast and uninstall Chromecast updates.

Go to : Settings - Apps - Chromecast

Click on : Force stop, Disable, Uninstall updates.

If you experience a problem opening settings, then restart your box with internet disconnected

[Leonard 0]

Thanks.

 

Mine now stuck on :

 

"Androidtv"

 

Not a good time to do this.

 

[Rakker 0]

Restart your box with the network disconnected.

[Dosh 2]

Nothing is working...just freezes as you try to do sometning

 

[Lyston 0]

Mine exactly the same but when i disconnect the wifi it works then i can use the remote. It is as if something big is downloading and cause to freeze it

[Leonard 0]

Thanks  @Rakker , did try without network as well. Stuck on ANDROIDTV, think i messed something up in the root menu and now totally messed up