No response from support?

[daveOttawa 0]

No response from support?

Hi,

I've been trying to get support for my 495Max since it seems to have bricked in April.  I took it to the store and the store were I bought it from but they couldn't get it past the Android screen but suggested I contact MyGica since I purchased it in May 31st, 2019 and it was still under warranty.  I used the website and left a message with my contact information and the problem with my unit.  I just sent them an email and now I'm hoping to get a response from the MyGica via the forum.  

Anything else we can do to get our unit fixed or replaced?

Dave

[admin 19]

I looked up your email in our system and nothing to be found. maybe your emailing the wrong MyGica website.

try going here http://www.mygica.tv/help/open.php

[daveOttawa 0]

Thanks, I just created a ticket.  I hope these guys respond...

I used this website to ask for help and I send the support@mygica.com an email.  I guess they aren't valid?

https://www.mygica.com/contact_us/

[daveOttawa 0]

I just looked at the back of my box for the 495Max and it lists the mygica.tv website, my bad.  You'd think the guys from mygica.com would have sent me a response saying I was going to the wrong place for mygica support.  Weird...