1960 complaint

[RYCBAR 3]

1960 complaint

I am the owner of a MyGica 1960 and from what I thought at the time of purcase, it was going to be an amazing  device.  Here it is three years in and it is still running on 7.1.2  and continues to be an OS nightmare as it freezes multiple times daily and sometime takes many time to fully boot.  I have updated it, refreshed it and always end up in the exact same spot.

Is there or are there any plans on updating or is the box that was to be the MyGica flagship simply going to remain a semi usable and apparently unsupported box?

PS.  Android 8 would be nice and my older 1800's out perform the 1960 and rarely feeze or crash.