WiTV 2 problems

[gezmo696 0]

WiTV 2 problems

WiTV 2
serial number: MGWiTV21703168

it was originally connected via wi-fi with a smartphone perfectly,
stopped finding channels.

in the program downloaded from your site.
In the device settings, I chose the item: return to factory settings.
After that, the device turns on, the blue indicator lights up.
Phones can't see him.
Previously, when turned on, the device blinked and then the indicator was constantly on when connected.
Now this is not happening.

I ask for your help how to return the device to working condition

 

_RESET_ there is no reaction to the button at all

[gezmo696 0]

is this forum and support fake?
is there any help here?
or there is no point in waiting.
Yours faithfully