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Remote Setup Failure

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Remote Setup Failure

Please please help! I've been trying to set up my ATV495max for days now and still don't have a response from support. Setup is skipping the step to connect my remote so I connected my mouse to use instead but I can't use it to type the wifi password. I don't have a keyboard to connect and I have tried holding down back and okay on my remote until it flashes but that doesn't do anything. I don't know what to do...

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