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495 PRO Remote Issues

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495 PRO Remote Issues

New to product : Have just purchased  495 PRO and I am unable to make the remote work correctly with my APPS example Crave TV or Netflix's . The issue is that I am unable to scroll down or page to see the line of shows offered by the company or other basic functions . This makes it very difficult to watch any program on either APP. I have searched the web looking for help and have not been able to find any positive support for the product. I was recommend to upgrade to this product from Western Digital which was very user friendly. Can anyone help me?  :(

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