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We have the same issue. Contacted showmax, they just say sorry, your device is not supported. On their website it says it is supported by Android 4.4 and up, myGica is 6.0.1 How can this then be? Can someone please assist? 

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I have the same problem. Tried to do a firmware upgrade, with file on USB. But though file manager sees it, upgrade doesn't see it, and anyway there was only a firmware update available for a 585,not my model 495x. Help! 

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